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      Good Company to work for - Technical Support Engineer DotOnes Employee Review

      4.0
      Jan 23, 2020
      Technical support engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Friendly management style Good support tools (remote management tools make sorting out computer issues relatively easy + client database and Wiki supplies much of the required information) Good team atmosphere is boosted by staff outings and events including games, sports and team meals Good advancement opportunities / training Recently renovated staff area Big TV and PlayStation 4

      Cons

      Can be very busy, especially if people go sick Work can be demanding and the issues can be complicated, (although there is an escalation path)

      Explore other reviews about DotOnes

      1.0
      Jan 23, 2018
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      NONE at all. This can not be called Company.

      Cons

      1 Man operation with fake ppl/ emails. 1 man running the show AMIN FART from IRAN - Do NOT TRUST this GUY The office is in the basement small (Server Room) no windows. Suffocating in summer. The worst manager/human being, in general, I've met in my life.

      4
      avatar
      DotOnes Response
      6y
      We're very sorry to hear about your experience during the short period you worked with us. Whilst this was early days we had no option to have an office which wasn't perhaps up to the best standards however as we've grown we've now managed to move and provide a much more improved working environment. We wish you all the best with the future.
      4.0
      Jul 24, 2018
      First line engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      I started Dot Ones as my first role, and in the 20 months in the company, developed a vast range of skills in many many different areas in IT. This is not, I REPEAT, not the kind of place you can sit around and expect things to happen. I learnt quickly that the place is run as a very large scale helpdesk, but with only a few engineers (often round 6-10) I would recommend the role to anyone if they wish to start and thrive in the IT industry, but for myself, found its a great foundation, but not the end goal.

      Cons

      Many processes can end up putting a lot of stress on engineers. For example, first line engineers have a requirement to answer calls on the first ring. If one engineer is on the phone, and another is busy/on lunch etc, it doesn't matter what you are doing, you need to get the call. This means a lot of wires are crossed and many cases will be left mid work,

      avatar
      DotOnes Response
      6y
      Thank you for your lovely review. You came a very long way from being an apprentice and seeing you flourish and develop into a strong engineer was a delight. We've also noted your comments about the processes and as we've grown further we've managed to introduce a more relaxed yet structured approach towards them. Nonetheless all very valid and we wish you the best for the future. Rock on!
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