Mixed Feelings - Customer Success Docusign Employee Review

3.0
Jun 18, 2024
Recommend
CEO approval
Business outlook

Pros

DocuSign was a great organization which promoted doing the work of your life and ensuring doing the best by its customers. Whilst DocuSign has had it's challenges (like most tech companies), the organization still has great people across the business and is a market leader in it's industry and really drives value for it's customers. The organization is focused on recovering back to growth and the estaff have taken difficult steps to build the road to recovery for the business. The company is also focused on a new vision and strategy for the organization which will hopefully accelerate the business in the right direction.

Cons

DocuSign have had three round of redundancies which has had significant impact on not only the people let go as well as the remaining employees within each of the teams. The estaff have also made decisions to take away things such as wellness days which doesn't encourage a sense of employee wellbeing. The company has also shifted a number of different directions when it came to product roadmap, vision and execution against this strategy. Now that they have landed on a new IAM strategy, time will tell to see how this plays out.

Explore other reviews about Docusign

5.0
May 30, 2026
Recommend
CEO approval
Business outlook

Pros

Great work life balance, good people, supportive culture

Cons

Not too much innovation development, Not too interested in in house ML/Ai features

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Docusign Response
1w
Thank you for taking the time to share your positive experience with us. We are thankful for your insights and are happy to read your positive feedback.
2.0
Apr 9, 2026
Recommend
CEO approval
Business outlook

Pros

Mostly nice people, dedicated to their specific roles.

Cons

Lack of team cohesion among departments. Lots of communication and accountability breakdowns, siloed efforts. Immature processes and undeveloped operations. Unqualified and ineffective leadership: I was to be the Business Process Lead but mid-interview, the hiring manager told me they would instead place me in a very small sub-department reporting into Finance Business Transformation. It was never clear if this was meant to be temporary or permanent... I was successful in facilitating and contributing to a project that was 10+ years overdue at Docusign. The managing director I reported to was laid off so a more tenured employee took over as "manager" who had never been in charge of people and it showed. Despite my contributions, I was told how little they valued my work and efforts on a successful project. Definitely a level disparity as I have been Sr. Finance Manager twice and head of a global department reporting into VP level and up. It appeared that all this new "manager" wanted was a subservient cog to condescend, demotivate, and talk down to. Beyond ridiculous to squander my 15 years of corporate experience.

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