Great people, except leadership – questionable future - Anonymous Docusign Employee Review

2.0
Jun 11, 2024
Recommend
CEO approval
Business outlook

Pros

- Team was the best group of people I've worked with in my career, so far - Fair pay - Potential for growth, depending on org - Good benefits, including stock options (though the price makes them less valuable now) - Good work/life balance

Cons

- Leadership team that took over in 2022 is not transforming the company back to the amazing place it once was. Ruined former culture of transparency. - New leadership are professional politicians and not showing value for the huge salaries they're paid. - New company strategy is concerning/shaky at best. - Layoffs are the only way the company knows how to save money. Have had over 4 rounds in the last couple of years, some reported publicly, some done quietly. - Company has reinvented itself 3 times in the last 5 years and it continues to flounder. Instead of making the flagship product more affordable to compete with strong market competition, they made it more expensive. - Huge tech debt. Work is almost entirely about fixing existing issues instead of creating anything new. - Silos make collaboration a huge challenge, to say the least. - Product-led Growth org has leadership that thrives on intimidation. So many people have left. Numerous people use leave to deal with mental health toll. - CEO made $85m in 2023 while letting go thousands of employees. No leadership lost any money from their pockets and people searching for work in 2023-2024 are left out to sea. - Last round of layoffs let go of loyal employees, some of which had been with the company for a decade. This loss cannot be underestimated. - RTO is only required for people located near hubs. Were told during pandemic that remote work would be available for all for the future, then it was taken back with new leadership. - Only way to get a 100% remote role is to move away from a hub, or create relationships to people who will let you slide due to special treatment. Creates inequality within teams.

Explore other reviews about Docusign

5.0
May 30, 2026
Recommend
CEO approval
Business outlook

Pros

Great work life balance, good people, supportive culture

Cons

Not too much innovation development, Not too interested in in house ML/Ai features

avatar
Docusign Response
1w
Thank you for taking the time to share your positive experience with us. We are thankful for your insights and are happy to read your positive feedback.
2.0
Apr 9, 2026
Recommend
CEO approval
Business outlook

Pros

Mostly nice people, dedicated to their specific roles.

Cons

Lack of team cohesion among departments. Lots of communication and accountability breakdowns, siloed efforts. Immature processes and undeveloped operations. Unqualified and ineffective leadership: I was to be the Business Process Lead but mid-interview, the hiring manager told me they would instead place me in a very small sub-department reporting into Finance Business Transformation. It was never clear if this was meant to be temporary or permanent... I was successful in facilitating and contributing to a project that was 10+ years overdue at Docusign. The managing director I reported to was laid off so a more tenured employee took over as "manager" who had never been in charge of people and it showed. Despite my contributions, I was told how little they valued my work and efforts on a successful project. Definitely a level disparity as I have been Sr. Finance Manager twice and head of a global department reporting into VP level and up. It appeared that all this new "manager" wanted was a subservient cog to condescend, demotivate, and talk down to. Beyond ridiculous to squander my 15 years of corporate experience.

See reviews by: Helpful|Rating|Date|All