Look elsewhere for a sales role - Account Executive Docusign Employee Review

2.0
Jan 17, 2024
Recommend
CEO approval
Business outlook

Pros

-The managers I've worked directly for (RVP, AVP, VP) have all been amazing human beings and I've made strong relationships with my peers who are also great people -There is potential to set us apart from our growing list of competitors which would alleviate a lot of pain as a seller -Pay is decent

Cons

-Quotas are completely unattainable; about 10% of the reps in my direct organization will hit quota. It's mainly because they have bigger/better accounts within industries that have a higher propensity to buy than the other 90% of the reps and/or they were lucky enough to get territory overcarve from people who left. Just about every one of the bigger deals sold in the org this year have been right place right time situations and have been eSignature centric vs strategic deals/CLM deals -Zero advancement opportunities. On top of the fact that quotas are nearly impossible to hit, there are virtually no advancement opportunities when you get to the Majors level or above. DocuSign was known for advancement opportunities for so long, but now there's no light at the end of the tunnel outside of just being able to keep your job. -Justifying the cost of our eSignature platform is becoming increasingly harder, especially to organizations that don't have very complex use cases. eSignature is becoming commoditized but leadership still thinks we should be able to charge outrageous prices just based off our name -Sister teams like the renewal management team are not on the same page with AEs because they are compensated differently. RMs are compensated to mitigate churn while AEs are compensated on growth. This causes many scenarios where a RM will do anything to get a flat renewal which often takes any upsell off the table for AEs -Morale is completely in the toilet. I am working twice as hard this year for half of what I made last year and I know that most of my peers are in the same situation. Everyone is in constant fear of losing their job which makes selling harder than it already is -Executive leadership isn't doing much to turn things around. It's becoming more clear that the CEO and President of worldwide Field Ops came for a quick and easy pay day instead of truly trying to right the ship and their arrogance is palpable. The CEO laughs at questions during town hall meetings while the president of field ops is traveling to a different country every other week to do whatever he does. They say they're committed to the cause, then sell millions worth of stock the second they get the chance

Explore other reviews about Docusign

5.0
May 30, 2026
Recommend
CEO approval
Business outlook

Pros

Great work life balance, good people, supportive culture

Cons

Not too much innovation development, Not too interested in in house ML/Ai features

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Docusign Response
1w
Thank you for taking the time to share your positive experience with us. We are thankful for your insights and are happy to read your positive feedback.
2.0
Apr 9, 2026
Recommend
CEO approval
Business outlook

Pros

Mostly nice people, dedicated to their specific roles.

Cons

Lack of team cohesion among departments. Lots of communication and accountability breakdowns, siloed efforts. Immature processes and undeveloped operations. Unqualified and ineffective leadership: I was to be the Business Process Lead but mid-interview, the hiring manager told me they would instead place me in a very small sub-department reporting into Finance Business Transformation. It was never clear if this was meant to be temporary or permanent... I was successful in facilitating and contributing to a project that was 10+ years overdue at Docusign. The managing director I reported to was laid off so a more tenured employee took over as "manager" who had never been in charge of people and it showed. Despite my contributions, I was told how little they valued my work and efforts on a successful project. Definitely a level disparity as I have been Sr. Finance Manager twice and head of a global department reporting into VP level and up. It appeared that all this new "manager" wanted was a subservient cog to condescend, demotivate, and talk down to. Beyond ridiculous to squander my 15 years of corporate experience.

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