DocuSign cared about its employees...until it didn't anymore - Anonymous employee Docusign Employee Review

2.0
Oct 16, 2022
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

DocuSign was genuinely a great place to work until two weeks ago.

Cons

DocuSign had a perks program during the pandemic entitled DocuSign Cares. Two weeks ago, though, the company laid off 9% of employees, or roughly 900 people by internal estimates. A lot of those folks had been at the company for multiple years, some 5+, but were laid off as part of a "restructuring plan" that named over-hiring during the pandemic as the main reason for restructuring. The laying off was handled extremely poorly by leadership, who took to referring to employees as "bodies" during their all-hands call on the subject. "We threw too many bodies at our problems in the past." DocuSign's leadership has been tactless during the process, but more troublingly, the decision to make layoffs was a major departure from the company's stated culture of cultivating trust and love for our customers and fellow employees. DocuSign cares? More like DocuSign cared.

Explore other reviews about Docusign

5.0
May 30, 2026
Recommend
CEO approval
Business outlook

Pros

Great work life balance, good people, supportive culture

Cons

Not too much innovation development, Not too interested in in house ML/Ai features

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Docusign Response
1w
Thank you for taking the time to share your positive experience with us. We are thankful for your insights and are happy to read your positive feedback.
2.0
Apr 9, 2026
Recommend
CEO approval
Business outlook

Pros

Mostly nice people, dedicated to their specific roles.

Cons

Lack of team cohesion among departments. Lots of communication and accountability breakdowns, siloed efforts. Immature processes and undeveloped operations. Unqualified and ineffective leadership: I was to be the Business Process Lead but mid-interview, the hiring manager told me they would instead place me in a very small sub-department reporting into Finance Business Transformation. It was never clear if this was meant to be temporary or permanent... I was successful in facilitating and contributing to a project that was 10+ years overdue at Docusign. The managing director I reported to was laid off so a more tenured employee took over as "manager" who had never been in charge of people and it showed. Despite my contributions, I was told how little they valued my work and efforts on a successful project. Definitely a level disparity as I have been Sr. Finance Manager twice and head of a global department reporting into VP level and up. It appeared that all this new "manager" wanted was a subservient cog to condescend, demotivate, and talk down to. Beyond ridiculous to squander my 15 years of corporate experience.

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