Seems to be in a rough patch, but will it get better? Who knows - Account Executive Docusign Employee Review

3.0
May 9, 2022
Recommend
CEO approval
Business outlook

Pros

Undisputedly the leader in functionality - extremely rare to lose in a feature comparison End users love DocuSign Good benefits (health insurance, ESPP, 401k, etc) Fantastic professional growth opportunities for top performers

Cons

The whole commercial sales org is having a tough time with very few reps hitting quota. The solution is always just "make more calls" from your manager. The stock tanked because for some reason management thought we could continue growing at the same rate as we did during covid. Still blows my mind they acted like new business wouldn't slow down after restrictions ended. Product is extremely expensive compared to competitors. For SMB customers with simple use cases, it's extremely hard to justify the price. That said it's still legit the best choice for larger customers with more complex use cases. Zero training for new AEs, very much sink or swim. They knew I had no closing experience when I started as an AE and yet I got no closing training, ever. Highly underpaid in comparison to the industry. When asked about this, our CEO gave an out of touch answer and cited how Google employees also think they're underpaid. When I was shopping around for a new role recently, I applied to 20+ companies. Literally every single one offered a substantial increase in base pay and OTE compared to what I was making at DocuSign, for the exact same job title and responsibilities, at companies ranging from startups to enterprise companies. Either DocuSign is in denial, not doing their homework, or straight up gaslighting their employees about how much an AE should be making. A senior MDR has a higher base pay than an AE now, and MDRs have an easier time hitting quota. So a senior MDR often makes more than their AE. Wtf? Also the CEO promised pay raises for everyone, but then a few weeks later the CRO clarified it was everyone except sales. As one can imagine, the sales org was not very happy about that, considering how underpaid AEs are. Mass exodus of employees right now, like nothing I've ever seen at a company before. They're losing top performers because they can make more elsewhere.

Explore other reviews about Docusign

5.0
May 30, 2026
Recommend
CEO approval
Business outlook

Pros

Great work life balance, good people, supportive culture

Cons

Not too much innovation development, Not too interested in in house ML/Ai features

avatar
Docusign Response
1w
Thank you for taking the time to share your positive experience with us. We are thankful for your insights and are happy to read your positive feedback.
2.0
Apr 9, 2026
Recommend
CEO approval
Business outlook

Pros

Mostly nice people, dedicated to their specific roles.

Cons

Lack of team cohesion among departments. Lots of communication and accountability breakdowns, siloed efforts. Immature processes and undeveloped operations. Unqualified and ineffective leadership: I was to be the Business Process Lead but mid-interview, the hiring manager told me they would instead place me in a very small sub-department reporting into Finance Business Transformation. It was never clear if this was meant to be temporary or permanent... I was successful in facilitating and contributing to a project that was 10+ years overdue at Docusign. The managing director I reported to was laid off so a more tenured employee took over as "manager" who had never been in charge of people and it showed. Despite my contributions, I was told how little they valued my work and efforts on a successful project. Definitely a level disparity as I have been Sr. Finance Manager twice and head of a global department reporting into VP level and up. It appeared that all this new "manager" wanted was a subservient cog to condescend, demotivate, and talk down to. Beyond ridiculous to squander my 15 years of corporate experience.

See reviews by: Helpful|Rating|Date|All