Mixed results - Anonymous Docusign Employee Review

1.0
Apr 24, 2019
Recommend
CEO approval
Business outlook

Pros

- Recognizable brand and considered a market leader - High-growth industry - Ideal stepping stone to further your career elsewhere - C-staff seem like they are saying and doing the right things

Cons

- Too much bureaucracy/politics in the middle layers, so managers aren't empowered to do the right thing for the company and their direct reports. The competent go-getters who can deliver consistently aren't rewarded, because promotions are popularity contests. - Lack of investment/resourcing and career development for high-potential people, who can make an impact to the organization. If you want to be promoted, you have to leave DocuSign. - Unclear roles and responsibilities - Lack of accountability.... incompetent people can skate by and take credit for other people's work. It's ok if incompetent people ignore the go-getters, but if the go-getters ignore them, they complain. Two great examples are Product Marketing and INTL marketing teams, who have no measurable impact but complain the loudest and create more work for other teams.

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Docusign Response
7y
Thank you for sharing your perspective. We have shared your review with SVP, Strategy & Product Marketing, Steve Krause and Group VP, International Marketing, James deBragga. If you feel comfortable speaking to either of them, they are open to chatting with you and would like to learn more. Alternatively, we’d encourage you to speak to the HR Business Partner for Marketing, Fiona Shinkfield.

Explore other reviews about Docusign

5.0
May 30, 2026
Recommend
CEO approval
Business outlook

Pros

Great work life balance, good people, supportive culture

Cons

Not too much innovation development, Not too interested in in house ML/Ai features

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Docusign Response
2w
Thank you for taking the time to share your positive experience with us. We are thankful for your insights and are happy to read your positive feedback.
2.0
Apr 9, 2026
Recommend
CEO approval
Business outlook

Pros

Mostly nice people, dedicated to their specific roles.

Cons

Lack of team cohesion among departments. Lots of communication and accountability breakdowns, siloed efforts. Immature processes and undeveloped operations. Unqualified and ineffective leadership: I was to be the Business Process Lead but mid-interview, the hiring manager told me they would instead place me in a very small sub-department reporting into Finance Business Transformation. It was never clear if this was meant to be temporary or permanent... I was successful in facilitating and contributing to a project that was 10+ years overdue at Docusign. The managing director I reported to was laid off so a more tenured employee took over as "manager" who had never been in charge of people and it showed. Despite my contributions, I was told how little they valued my work and efforts on a successful project. Definitely a level disparity as I have been Sr. Finance Manager twice and head of a global department reporting into VP level and up. It appeared that all this new "manager" wanted was a subservient cog to condescend, demotivate, and talk down to. Beyond ridiculous to squander my 15 years of corporate experience.

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