Exactly what I was hoping for! - Customer Success Manager Docusign Employee Review

5.0
Jul 17, 2018
Recommend
CEO approval
Business outlook

Pros

DocuSign treats there employees like adults and I just love that. Not every company in the Bay Area does this. They are super flexible with you, if you need to work remotely for whatever reason you can. The management level here has been awesome and that's not again always the case for big companies. Transparency is key and they know how to respectfully be transparent while also helping you as individuals get to your next career goals. The benefits are amazing as you can see from the reviews. They pay 100% of medical and dental and vision, that's not heard of in most companies in the Bay Area. They stock the fridges with tasty healthy snacks, although I wish they had oatmeal like they do in Seattle (hint hint). They offer generous Maternity leave, 6 months which is honestly needed, 3 months is too short for any new mother. The overall vibe is a collaborative space and most people truly want to be here and that is what contributes to the great cultural. Our CEO Dan Springer is such a breath of fresh air! He truly cares about the employees here and you can tell because he's so open and honest. He doesn't sugar coat anything and listens. Bravo!

Cons

The commuter benefits (which they have) could be a little more, by an extra 20-30 dollars. The only benefit they are really missing is a gym allowance. That would be great to have! Most companies offer anything between 70-100 dollars a gym to stay active and healthy. DocuSign is so committed to a balanced work life balance so I'm surprised they don't have this perk.

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Docusign Response
7y
Your review really gives people a taste of what it is like to work here. Thank you for taking the time to share these detailed thoughts.

Explore other reviews about Docusign

5.0
May 30, 2026
Recommend
CEO approval
Business outlook

Pros

Great work life balance, good people, supportive culture

Cons

Not too much innovation development, Not too interested in in house ML/Ai features

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Docusign Response
3w
Thank you for taking the time to share your positive experience with us. We are thankful for your insights and are happy to read your positive feedback.
2.0
Apr 9, 2026
Recommend
CEO approval
Business outlook

Pros

Mostly nice people, dedicated to their specific roles.

Cons

Lack of team cohesion among departments. Lots of communication and accountability breakdowns, siloed efforts. Immature processes and undeveloped operations. Unqualified and ineffective leadership: I was to be the Business Process Lead but mid-interview, the hiring manager told me they would instead place me in a very small sub-department reporting into Finance Business Transformation. It was never clear if this was meant to be temporary or permanent... I was successful in facilitating and contributing to a project that was 10+ years overdue at Docusign. The managing director I reported to was laid off so a more tenured employee took over as "manager" who had never been in charge of people and it showed. Despite my contributions, I was told how little they valued my work and efforts on a successful project. Definitely a level disparity as I have been Sr. Finance Manager twice and head of a global department reporting into VP level and up. It appeared that all this new "manager" wanted was a subservient cog to condescend, demotivate, and talk down to. Beyond ridiculous to squander my 15 years of corporate experience.

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