Customer Support Representative - Customer Service Representative Docusign Employee Review

5.0
May 22, 2018
Recommend
CEO approval
Business outlook

Pros

Almost at my year finally. I finally feel like I can contribute here. I can say with certainty that the feeling I came away with after coming here to Glassdoor and reading everything I could before I interviewed, is spectacularly accurate. The sense that this is an amazing company, that people still enjoyed coming to work here, that feeling that you are supported in your role, that there is growth, and opportunity. Great benefits to boot. This is all consistent with my understanding today. This is the first time, as someone in their mid-30's, that I can say I've felt support, felt heard, and felt like I'm able to grow and stay with a company happily. Of all my jobs this has not been my easiest, but definitely my most rewarding. This is the first company I've felt genuinely happy to be with. I will be staying as long as I can. Looking forward to the future here. Thank you for making this an enjoyable and rewarding place to begin my career, as I see it now. Dan I know you read each of these, you, as our CEO, I feel have made a large impact on DocuSign. Thank you for showing passion, caring, concern, and so much more. You inspired this one little runt in the workforce. Please keep it up!

Cons

As seen in other reviews that stated we were moving towards IPO. Those statements were well written and accurate. You did and do feel the belt tightening, but as was stated, that is expected at this stage. It's hard to feel any negativity about that and I hesitate to even mention it here. It's been stated that the 401k matching will be brought in post-IPO, as long as that is made into reality as was promised, and we have no reason to believe that won't happen, it's really just being patient until the when comes to pass. The only legitimate complaint I could speak to is: The training I received at this job was the worst I've ever received. That being said, the colleagues I immediately found myself surround by thereafter, made it so that did not matter so much. They, as well as my manager, were a large part of the reasons I succeeded. The people at this company are, by and large, heads above the average employee at my previous companies. This failure also presented an opportunity and I have worked endlessly to provide quality & actionable feedback to our training team. My managers have assisted in getting that feedback heard within our Training department as well. I believe we can continue to make strides towards improvements there as we move towards scalability, etc.

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Docusign Response
8y
Thank you very much for sharing so many details -- both about the good and less good aspects of DocuSign in your experience.Love that you dig the people, appreciate the benefits and feel you are making an impact. And yes, Dan, is pretty awesome. Now let's talk about training. I've forwarded your review to Anna Schocket, Lambert Walsh, Ella Dillon, John Hsieh and Joan Burke. They assure me they are making strides and have committed to improving enablement. So consider yourself heard. And if you have any ideas --- bubble them up to John Hsieh. Thanks again.

Explore other reviews about Docusign

5.0
May 30, 2026
Recommend
CEO approval
Business outlook

Pros

Great work life balance, good people, supportive culture

Cons

Not too much innovation development, Not too interested in in house ML/Ai features

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Docusign Response
3w
Thank you for taking the time to share your positive experience with us. We are thankful for your insights and are happy to read your positive feedback.
2.0
Apr 9, 2026
Recommend
CEO approval
Business outlook

Pros

Mostly nice people, dedicated to their specific roles.

Cons

Lack of team cohesion among departments. Lots of communication and accountability breakdowns, siloed efforts. Immature processes and undeveloped operations. Unqualified and ineffective leadership: I was to be the Business Process Lead but mid-interview, the hiring manager told me they would instead place me in a very small sub-department reporting into Finance Business Transformation. It was never clear if this was meant to be temporary or permanent... I was successful in facilitating and contributing to a project that was 10+ years overdue at Docusign. The managing director I reported to was laid off so a more tenured employee took over as "manager" who had never been in charge of people and it showed. Despite my contributions, I was told how little they valued my work and efforts on a successful project. Definitely a level disparity as I have been Sr. Finance Manager twice and head of a global department reporting into VP level and up. It appeared that all this new "manager" wanted was a subservient cog to condescend, demotivate, and talk down to. Beyond ridiculous to squander my 15 years of corporate experience.

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