Great Team and Energy - Anonymous employee Docusign Employee Review

5.0
Sep 27, 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

-Great benefits -High energy, growth environment -It feels good to be part of helping companies get away from paper process and onto a modern digital platform -Great team of people to work with - lots of smart people -My team in the Customer Success group: ---has remote work with flexibility --- is organized to be very self-directed ---Has a lot of room to make the job your own, in terms of how you structure your day and what kinds of verticals or projects you can take on

Cons

-Some people will find a high growth company environment like this, where there is a lot of fast-paced change, to be stressful or frustrating -Some people might want my team's work in Customer Success to be more structured and well-defined

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Docusign Response
8y
Hey -- really appreciate your detailed review. Great to hear you are liking working on the Customer Success team.

Explore other reviews about Docusign

5.0
May 30, 2026
Recommend
CEO approval
Business outlook

Pros

Great work life balance, good people, supportive culture

Cons

Not too much innovation development, Not too interested in in house ML/Ai features

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Docusign Response
3w
Thank you for taking the time to share your positive experience with us. We are thankful for your insights and are happy to read your positive feedback.
2.0
Apr 9, 2026
Recommend
CEO approval
Business outlook

Pros

Mostly nice people, dedicated to their specific roles.

Cons

Lack of team cohesion among departments. Lots of communication and accountability breakdowns, siloed efforts. Immature processes and undeveloped operations. Unqualified and ineffective leadership: I was to be the Business Process Lead but mid-interview, the hiring manager told me they would instead place me in a very small sub-department reporting into Finance Business Transformation. It was never clear if this was meant to be temporary or permanent... I was successful in facilitating and contributing to a project that was 10+ years overdue at Docusign. The managing director I reported to was laid off so a more tenured employee took over as "manager" who had never been in charge of people and it showed. Despite my contributions, I was told how little they valued my work and efforts on a successful project. Definitely a level disparity as I have been Sr. Finance Manager twice and head of a global department reporting into VP level and up. It appeared that all this new "manager" wanted was a subservient cog to condescend, demotivate, and talk down to. Beyond ridiculous to squander my 15 years of corporate experience.

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