Startup energy with a (surprisingly) mature culture - Technical Documentation Lead, Quality/Compliance Docusign Employee Review

5.0
Sep 8, 2017
Recommend
CEO approval
Business outlook

Pros

Management genuinely cares about workers and their career advancement--for which there are many opportunities. There's a healthy blend of young, energized newbies as well as more experienced tech professionals that makes for a great work-a-day culture. It's a great combination--plenty of new ideas and enough practical experience to achieve them. During my last review, my manager said she was more interested in building upon my strengths than obsessing over my weaknesses. After 20+ years in tech, that seemed to me a profound statement.

Cons

Communication between departments is not as free-flowing as it could be.

avatar
Docusign Response
7y
Thanks. It is great to hear that you feel that management really cares. We are glad you have seen progress in communicating the company larger picture -- hopefully you find the Hub, Slack, the All Hands and the CEO Town Halls good channels. If you think of any other ideas, please send them to Lauren Platt.

Explore other reviews about Docusign

5.0
May 30, 2026
Recommend
CEO approval
Business outlook

Pros

Great work life balance, good people, supportive culture

Cons

Not too much innovation development, Not too interested in in house ML/Ai features

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Docusign Response
3w
Thank you for taking the time to share your positive experience with us. We are thankful for your insights and are happy to read your positive feedback.
2.0
Apr 9, 2026
Recommend
CEO approval
Business outlook

Pros

Mostly nice people, dedicated to their specific roles.

Cons

Lack of team cohesion among departments. Lots of communication and accountability breakdowns, siloed efforts. Immature processes and undeveloped operations. Unqualified and ineffective leadership: I was to be the Business Process Lead but mid-interview, the hiring manager told me they would instead place me in a very small sub-department reporting into Finance Business Transformation. It was never clear if this was meant to be temporary or permanent... I was successful in facilitating and contributing to a project that was 10+ years overdue at Docusign. The managing director I reported to was laid off so a more tenured employee took over as "manager" who had never been in charge of people and it showed. Despite my contributions, I was told how little they valued my work and efforts on a successful project. Definitely a level disparity as I have been Sr. Finance Manager twice and head of a global department reporting into VP level and up. It appeared that all this new "manager" wanted was a subservient cog to condescend, demotivate, and talk down to. Beyond ridiculous to squander my 15 years of corporate experience.

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