Dysfunctional management - Anonymous employee Docusign Employee Review

2.0
Jan 10, 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great brand recognition; some great people in pockets; relatively stable company (size and revenue growth); potential to disrupt paper workflow

Cons

Lack of clear vision; no clear decision-making; limited focus on career development; high level of bureacracy

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Docusign Response
9y
Apparently the board heard your advice because shortly after you wrote this review, we announced our new CEO Dan Springer who is focused on innovation, customer success and people. His door not only seems to be wide open but he is walking the halls and asking questions and holding Town Halls and meetings with smaller groups of employees. He even attended at Women@DocuSign dinner and jumped right into a candid discussion about the company. We are pretty excited.

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Pros

lots of exposure business processes within GTM

Cons

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2.0
Apr 9, 2026
Recommend
CEO approval
Business outlook

Pros

Mostly nice people, dedicated to their specific roles.

Cons

Lack of team cohesion among departments. Lots of communication and accountability breakdowns, siloed efforts. Immature processes and undeveloped operations. Unqualified and ineffective leadership: I was to be the Business Process Lead but mid-interview, the hiring manager told me they would instead place me in a very small sub-department reporting into Finance Business Transformation. It was never clear if this was meant to be temporary or permanent... I was successful in facilitating and contributing to a project that was 10+ years overdue at Docusign. The managing director I reported to was laid off so a more tenured employee took over as "manager" who had never been in charge of people and it showed. Despite my contributions, I was told how little they valued my work and efforts on a successful project. Definitely a level disparity as I have been Sr. Finance Manager twice and head of a global department reporting into VP level and up. It appeared that all this new "manager" wanted was a subservient cog to condescend, demotivate, and talk down to. Beyond ridiculous to squander my 15 years of corporate experience.

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