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      Docusign

      Engaged employer

      Docusign reviews

      Mid-Level Manager - Mid-Level Manager Docusign Employee Review

      3.0
      Aug 8, 2016
      Mid-level manager
      Recommend
      CEO approval
      Business outlook

      Pros

      DocuSign's greatest asset is its product. I think most of us that work here agree that we're proud to work for a company who produces such a powerful, easy to use tool. People here are fun and friendly. Lots of food. Good office locations and nice working environment.

      Cons

      As mentioned in other reviews, DocuSign's internal processes are in dire need of improvement. Although "process" comes up a lot in the hallway in frustration laced conversations but upper management is taking no action to improve them. This inaction is evidence of either a general apathy on management's part, ignorance regarding how nimble companies manage process, or a lack of executive leadership which should be clearing barriers to enable sales and administrative execution opposed to spinning around in an attempt to get through internal processes.

      avatar
      Docusign Response
      9y
      Sounds like you have some good ideas of how we can improve some internal processes. Here are a couple of ways you can turn those thoughts into action: 1) talk to your manager 2) initiative a skip level meeting with senior management 3) talk to your HR Business Partners manager 4) post on Cowbell 5) bring it up in a leadership meeting (or have your Director do this) 6) approach the person who owns the process with IDEAS of how to improve the process. (Sometimes people are stretched and haven't had time to review a process) 7) tap the thinking of Catherine Courage's group -- perhaps they can pull together a journey mapping session with key stakeholders to consider ways to improve and streamline the processes. They are doing this with our vendor approval group right now.

      Explore other reviews about Docusign

      5.0
      Feb 16, 2026
      Sr data analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      lots of exposure business processes within GTM

      Cons

      Typical start-up mentality hindering strategic productivity

      2.0
      Apr 9, 2026
      Finance business process owner
      Recommend
      CEO approval
      Business outlook

      Pros

      Mostly nice people, dedicated to their specific roles.

      Cons

      Lack of team cohesion among departments. Lots of communication and accountability breakdowns, siloed efforts. Immature processes and undeveloped operations. Unqualified and ineffective leadership: I was to be the Business Process Lead but mid-interview, the hiring manager told me they would instead place me in a very small sub-department reporting into Finance Business Transformation. It was never clear if this was meant to be temporary or permanent... I was successful in facilitating and contributing to a project that was 10+ years overdue at Docusign. The managing director I reported to was laid off so a more tenured employee took over as "manager" who had never been in charge of people and it showed. Despite my contributions, I was told how little they valued my work and efforts on a successful project. Definitely a level disparity as I have been Sr. Finance Manager twice and head of a global department reporting into VP level and up. It appeared that all this new "manager" wanted was a subservient cog to condescend, demotivate, and talk down to. Beyond ridiculous to squander my 15 years of corporate experience.

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