Stay away! - Sales Executive Docusign Employee Review

1.0
Dec 5, 2025
Recommend
CEO approval
Business outlook

Pros

There used to be many but they have diminished and are overshadowed by the cons. I have been here before Covid so I have seen a lot of negative change.

Cons

No strategy. Everything is reactive from the top leadership down the the front line managers and all of the many layers in between. Many business units are filled with people who add no value and do not do any real work and that require other business units that rely on it to figure out things for themselves. Marketing is useless and has nothing that helps the business in customer discussions. Account Mgrs/Customer "Success" is only people who are ineffective at best since all the good ones left earlier this year due to bad comp plans and overload. Customer Service is completely unhelpful to customers and requires Sales to have to figure it out when customers need help. No dedicated QA so the product works but also has a lot of quirks that make it difficult to use. Gaslighting townhalls, HR that is about as bad as they come, IT is even worse than HR, and way too many people that seem to come in for the RSUs and bail as soon as enough vest to make it worth it. So if you're in for a cash grab and can handle all that for 2-4 years maybe take a look, otherwise if you are looking for a serious tech company that has its act together by all means you will NOT find that here!

Explore other reviews about Docusign

5.0
May 30, 2026
Recommend
CEO approval
Business outlook

Pros

Great work life balance, good people, supportive culture

Cons

Not too much innovation development, Not too interested in in house ML/Ai features

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Docusign Response
1w
Thank you for taking the time to share your positive experience with us. We are thankful for your insights and are happy to read your positive feedback.
2.0
Apr 9, 2026
Recommend
CEO approval
Business outlook

Pros

Mostly nice people, dedicated to their specific roles.

Cons

Lack of team cohesion among departments. Lots of communication and accountability breakdowns, siloed efforts. Immature processes and undeveloped operations. Unqualified and ineffective leadership: I was to be the Business Process Lead but mid-interview, the hiring manager told me they would instead place me in a very small sub-department reporting into Finance Business Transformation. It was never clear if this was meant to be temporary or permanent... I was successful in facilitating and contributing to a project that was 10+ years overdue at Docusign. The managing director I reported to was laid off so a more tenured employee took over as "manager" who had never been in charge of people and it showed. Despite my contributions, I was told how little they valued my work and efforts on a successful project. Definitely a level disparity as I have been Sr. Finance Manager twice and head of a global department reporting into VP level and up. It appeared that all this new "manager" wanted was a subservient cog to condescend, demotivate, and talk down to. Beyond ridiculous to squander my 15 years of corporate experience.

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