Pros
DOD competes in a fast growing industry that’s poised to continue to grow. The company has consistently grown every year since inception as users adopt the service. Despite its growth, DOD has been able to maintain its patient focus and built the highest quality physician network in the industry. The product has meaningful impact on users’ lives.
Cons
There are the typical discussions about balance between expanding vs. deepening what we currently do. Fair arguments on both sides of the discussion. The company tends to be conservative. Unclear decision making can lead to confusion across the company. Some decisions are made by corporate leaders who don't understand the day to day realties. Needs of the company have outgrown some functional leaders. These issues are frustrating but are not unique to DOD and can be worked through. The single most alarming issue is the continual turning a blind eye to a pervasive, known, documented issue with a senior leader within the company. Strong talent continues to leave the organization because of this leader’s unacceptable behavior: undermining literally every one in the company (including the CEO) through lies and gossip, endless need for self-promotion, confusing activity with productivity (the leader’s individual workload increases due to lack of trust in own team and rest of company), failure to acknowledge weak spots in experience/capability causing harm to valuable employee and customer relationships, irresponsible spending on programs with questionable value, and ignoring guardrails (finance, legal, etc) put in place to protect the company operating in a highly regulated industry.