Great product, fun culture and even better people - Senior SC Manager Docebo Employee Review

5.0
Mar 31, 2025
Recommend
CEO approval
Business outlook

Pros

Docebo has been around for 20 years and I have only been in the business for 6 months. It is clear that a strong foundation has been built with some amazing brands amongst the thousands of customers that have rolled out the platform. The product meets the needs of the most complex organisations out there and there is ongoing work to keep developing it and leveraging AI for further enhancement. The culture is fair: people work hard and are treated with respect; many of us go to the office on a regular basis to work with our teams rather than feeling compelled. Finally the people are all fantastic - you don't go into L&D, on the customer or vendor side, unless you like working with people and seeing them succeed, so that creates a really positive environment.

Cons

In recent times Docebo has become a solution for genuine enterprise customers. This means some of the internal processes and ways of doing business have been tweaked to make sure we are set up for success. With any change comes some disruption, but often this is necessary.

Explore other reviews about Docebo

5.0
Jan 7, 2025
Recommend
CEO approval
Business outlook

Pros

Benefits Culture Company Trajectory The People

Cons

I can't think of any!

2.0
Jun 8, 2026
Recommend
CEO approval
Business outlook

Pros

Base salary is OK Benefits are good Commission and bonuses can be good

Cons

Changing bonus structure after a quarter starts, there are times when you will lose commission unfairly. You are responsible for everything, be prepared to have to do everything even if it's out of the scope of the CSM role and be accountable for everything. Leadership does not help, only questions you, doesn't provide any guidance only criticizes you and they will criticize you in front of others and often No work/life balance, leadership works all of the time and they will question if something slips because you weren't on top of it. I think the expectation is everyone has to work all of the time. No vacation time, good luck taking time off and actually being able to step away. CSMs have way too many accounts, there is a lot of turnover on this team and it's because of leadership. CSMs are toxic and do not support each other Leadership thinks CSMs should be on calls all day but also be strategic and proactive. If you want to stay ahead be prepared to work evenings and weekends. I don't see how this company will continue to grow in it's current model, it's like working at a high school where popularity is more valuable than performance. No growth opportunities for CSMs.

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