Pros
The training materials were solid and the onboarding process actually made sense when I started.
Cons
• The turnover is the most damaging part of this place, with people constantly coming and going.
• New hires come in, get trained for a few weeks, then leave, forcing constant onboarding while still trying to meet performance targets.
• I went through four different account managers in two years, which destroyed any chance of building stable working relationships.
• Constant staff changes made it nearly impossible to build anything reliable because support kept collapsing.
• Management treats constant departures as normal and not something worth addressing.
• The instability forces remaining employees to carry the burden of being the only consistent presence for others.