Pros
There are tons of great people that work here. The community makes it worth waking up in the morning. For a balanced workload, the duties are reasonable, and most customers aren't that bad. It is a great product and it's great to be able to help good people.
Cons
Because of DirectBuy's decline and the emphasis put toward Z Gallerie, management isn't as focused on *DirectBuy* anymore. Due to years of no raises given, this has caused many people to leave, and since they aren't focused on DirectBuy, the work is continually absorbed into fewer and fewer desks. It is true that volume is not what it used to be, however, nonetheless, this still causes people especially in the service departments (MS and HD) to be buried with an unreasonable amount of work. For a company that so emphasizes quality of service, how can one adequately provide the expected top-notch service when they're spread so thin across so many open cases? It cannot be done. Regardless, certain managers are only surprised that their employees can't do it all, or that they do it so poorly, when it should be no surprise at all. Of course one person cannot do the work of two people at the same level of quality. When I was approached with a significantly larger workload and I requested to be considered (and nothing more than considered) for additional compensation, my manager got highly defensive and said there was nothing they could do about it, and even implied I was only being greedy. So I now have significantly more and more work for the same pay. It is continually less desirable to remain working here, when we are pushed harder and spread thinner, and asked to put out the same quality of work. I'm all for goal setting and growing in ability, but the sacrifice is not reciprocated by the company adequately.