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      Direct Line Group

      Engaged employer

      Direct Line Group reviews

      Stupid targets don't make sense. - Sales Representative Direct Line Group Employee Review

      2.0
      Jun 2, 2025
      Sales representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Free breakdown cover for car

      Cons

      Departments passing through every call on a sales line so now you are targeted to sell a plus policy to someone who already has it but wants to change their bank details.

      avatar
      Direct Line Group Response
      11mo
      We appreciate you sharing your experience with us.​ We're always looking to improve our processes - for both our customers' benefit as well as our colleagues' experiences. If you haven't shared your feedback on the customer journey (and the respective processes) with your Operations Manager, please do so. If you'd prefer to share this with us, you can email us at: glassdoor@directlinegroup.co.uk and we can share this with your respective Senior Leader. Thanks for your feedback.

      Explore other reviews about Direct Line Group

      5.0
      Feb 26, 2025
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      love working part time making my own schedule

      Cons

      not sure on hours worked

      1
      avatar
      Direct Line Group Response
      1y
      It's great to hear you enjoy working at Direct Line Group, thanks for taking the time to leave a review.
      3.0
      Sep 5, 2024
      Sales representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Amazing place to develop sales career and in insurance

      Cons

      Poor management led me to quit

      2
      avatar
      Direct Line Group Response
      1y
      Thanks for taking the time to leave a review regarding your time at DLG. We appreciate your feedback, and will look into how we can further enhance and improve colleague experiences across all of Direct Line Group.
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