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      Direct Line Group

      Engaged employer

      Direct Line Group reviews

      Claim Handler - Claim Handler Direct Line Group Employee Review

      4.0
      Nov 6, 2025
      Claim handler
      Recommend
      CEO approval
      Business outlook

      Pros

      Autonomy Good benefits package Support from team manager Career progression

      Cons

      High workloads Technology challenges Hybrid approach could be better

      avatar
      Direct Line Group Response
      6mo
      Thank you for your review! We’re always looking to make DL an even better place to work, and it’s great to hear your positive experience.​

      Explore other reviews about Direct Line Group

      5.0
      Feb 26, 2025
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      love working part time making my own schedule

      Cons

      not sure on hours worked

      1
      avatar
      Direct Line Group Response
      1y
      It's great to hear you enjoy working at Direct Line Group, thanks for taking the time to leave a review.
      3.0
      Sep 5, 2024
      Sales representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Amazing place to develop sales career and in insurance

      Cons

      Poor management led me to quit

      2
      avatar
      Direct Line Group Response
      1y
      Thanks for taking the time to leave a review regarding your time at DLG. We appreciate your feedback, and will look into how we can further enhance and improve colleague experiences across all of Direct Line Group.
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