People DON'T Regret Leaving - Analyst Direct Agents Employee Review

2.0
Apr 27, 2022
Recommend
CEO approval
Business outlook

Pros

- Great training and learning experience in the paid media field. Skills gained here will take you a long way in your career if you stay in the industry. - Great individuals who work at this company - Diverse workplace

Cons

Recently saw an exec post an article on LinkedIn that argues that a large percentage of people who quit their jobs during the pandemic “regret their decision” and writes these employees off as “pandemic fueled decisions” rather than necessary career moves to help their overall well-being and mental health. This is very out of touch with what's actually going on at this company. Former employees definitely DON'T regret their decision to leave. For context, employee retention has always been an issue (even by industry standards), and has recently been exacerbated over the past few years due to leadership’s poor handling of the situation, forcing people to start coming into office around August of 2020. Interns/entry level associates have had to come in 4x per week. However, this isn’t even the reason why the company has such a hard time retaining its employees. It’s just indicative of how out of touch management can be. The amount of pro-office LinkedIn posts they post comically resembles Propaganda from earlier times (think 1920s Eastern Europe). Here’s what one can expect when coming on board: - No 401K match (it's been in the works for years at this point - it's not coming) - Very high turnover (most teams completely churn in 1-1.5 years) - Company takes on any account they can get and is understaffed - literally any account - Leads to a disproportionate amount of work to analysts and employees are often overworked as a result, - Inefficient means of communication between AMs, clients, and account leads results in an overstressed analyst - Intimidation tactics by management to get employees to work longer hours (was once called out in a very public Slack channel for not answering slack/emails on the weekends) - By their own admission, upper management is okay with cycling through analysts and burning them out until it's time to hire up again (however recently, upper management is starting to leave pretty consistently as well) - Overall hypocrisy - company will consistently talk about their commitment to mental health, however, it's quite apparent that employees often leave due to this exact issue (if you’re not going to practice what you preach, don’t brag about it on social media) - Smoke and mirrors - They like to mask the pitfalls of the company by bragging about meaningless awards like “Crain's Best Places to Work” (every year you will receive around 5-7 emails about filling out this survey - completion rate is how this award is granted to a company) - Forced to come in multiple times a week. They just opened a brand new office and they are adamant about employees coming in so they can get their money’s worth, when it’s been made very clear by nearly the entire company that they prefer to have the option. - The Post DA (Direct Agents) Glow Up: Every employee that has quit over the past few years has seen a significant increase in overall happiness and career success. It's uncanny. This could be seen as a Pro. Acknowledge this review comes off as very strong and harsh - just trying to help future job seekers out by letting them know what they're potentially getting into. Did have some good memories, mainly from my coworkers and friendships gained along the way. The people at the company is what made it possible to stay for so long, everything is just so poorly managed.

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Direct Agents Response
3y
Thank you for your feedback. While I am glad to hear about the growth and diversity you experienced with us over your tenure, I am sorry to hear about your other experiences. By industry standards, agency turnover typically happens at 2 years or less, we have been fortunate to see ours average at 3 - 4 year mark even with the “Great Resignation”. While there have been many articles from various publications on some folks who might regret their choice to resign, I don’t believe it was anyone’s intention to write off our recent resignations as such. Quite the opposite, we are incredibly proud to see the incredible growth our employees have been able to achieve at Direct Agents, leading them to new roles at companies such as Amazon, LinkedIn, Reddit, Twitter, Spotify, Uber and more. This is one of the key reasons we were named Best Employer for Young Careers by Digiday as well as receiving a finalist designation in their Most Dedicated to Employee Growth category. While you mention that our other wins (Crain’s Best Places to Work, NY Top Workplace, Great Places to Work) which have employee survey components are due to participation only, I’d like to clarify that participation only helps us qualify for consideration. It is then up to the content of those anonymous surveys and the award judges to decide on winners. As you’ve noted, the People & Culture team does send out reminders during the 2 week survey periods as we are all busy, but more importantly we ask people to be honest in whatever feedback they choose to leave. In terms of our work, our department leaders are continuously looking for ways that we can continue to better our interdepartmental collaboration as well as general communication. I also want to note that not all clients are taken on because as we grow as an agency, it only helps us and our team members to take on clients that align with our company growth paths as well as our values. We are consistently looking for ways to continue our growth as an agency, so again, thank you for your feedback.

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5.0
Jun 23, 2026
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CEO approval
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Pros

Cross team learning, patient and knowledgable supervisors, interesting work

Cons

have not noticed any problems yet

4.0
Apr 3, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Hands down the culture and work EXPERIENCE! It’s an agency so prepare to be on your toes everyday. If fast pace isn’t your vibe then this is NOT the place for you. First off, the culture. Since leaving DA I’ve had two different job opportunities it big corporations and it doesn’t compare to this place. Some of my closest personal relationships are from either DA alums or still there. There’s a unity feeling there that I couldn’t and still can’t find in the workplace. Many of my professional “cheerleaders” are from DA and the network really grows if YOU put an effort. Now to work experience, I truly felt sometimes I was overworked and overstressed but when I say this truly prepares you for whatever you decide comes next. The things you learn here will put you ahead of the game. You will hate it in real time but you’ll be learning things beyond your role and expertise. I think that’s a plus of an agency experience.

Cons

The pressure you get from management and the constant changes/requests. Expectations can be very intense but I mean it really preps you for anything.

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