Pay - Customer Service Digital Room Employee Review

Working at Digital Room has truly been an incredible experience. I'm so grateful to be part of such a supportive and talented team. The culture here is welcoming, collaborative, and feels like family - everyone genuinely cares about one another and works together to achieve shared goals. The leadership team is amazing; they inspire, guide, and empower us to do our best work every day. It's rare to find a company where you feel both valued and challenged in such a positive way, but Digital Room has created exactly that kind of environment. I'm proud to be part of this team!

So far, nothing negative to say.

There are some dedicated employees who genuinely care about their work and support one another. The experience can provide exposure to different areas of the business.

The company struggles with employee retention, and it's easy to understand why. Pay is not competitive compared to similar positions in the area, making it difficult to attract and retain qualified employees. Benefits are another major concern. Healthcare costs are high, leaving employees paying a significant amount out of pocket. PTO is also limited. Below than average holidays given. Employees in other company locations appear to receive more generous time-off benefits, creating a perception of unequal treatment across the organization. Leadership often seems disconnected from employee concerns, and feedback does not appear to result in meaningful changes. Morale is low, turnover is high, and many employees feel undervalued despite their hard work and dedication.