Terrible working culture - Anonymous employee DigiSalad Employee Review

I have been working here for over a year, and the biggest advantage is the exposure to massive, enterprise-level digital transformation projects. You get hands-on experience with real user research, focus groups, and user interviews, which is rare for many agencies in Hong Kong. It’s a young, energetic team, and management gives us a lot of ownership over our work. The boss comes from a strong UX background. While his feedback is incredibly detail-oriented (which might surprise people not used to strict design standards!), it genuinely pushes you to grow and elevates the quality of the final product. Also, the company recently moved to a much bigger, newly renovated office. The setup is great, and everyone got new adjustable standing desks, which is a huge plus for all colleague sitting all day. Good flexibility overall with WFH and allowance claims.

To be totally transparent, there was a period where a small group of former colleagues created a lot of unnecessary drama and office politics. They seemed to spend more time gossiping and complaining rather than taking advantage of the great learning opportunities and benefits the company provides, which I believe is where some of the highly exaggerated negative reviews online are coming from. The great news is that those individuals have already moved on, and the current team culture is much healthier and focused on the work. Also, just as a reality check regarding the internal policies—as long as you follow the standard procedures and apply properly, getting approval for WFH, annual leave, or expense claims is straightforward. I’ve personally never had an issue with any of it.

The culture is quite open, and people are generally supportive if you want to try new ideas. You also get the chance to be involved in different tasks, which helps you gradually build up your experience. Working hours are fairly flexible, and there is a WFH arrangement, which makes it easier to manage your schedule.

Sometimes client directions can be a bit unclear, so it may take extra time to align internally with the team.