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Digi-Key Electronics

Engaged employer

Management does not listen / care - Global Customer Support Representative Digi-Key Electronics Employee Review

3.0
Jan 2, 2025
Recommend
CEO approval
Business outlook

Pros

The pay, benefits, and coworkers.

Cons

Management, work-life-balance, mandatory overtime, constant pressure even when "exceeding" company set statistics. Digikey has set KPI (interactions per hour) requirements (9 per hour), I typically met a kpi of 12-15, never received complaints from customers or coworkers, but would be berated on my productivity. My supervisor (who I made several complaints about but nothing was done) would pull me aside every 1-2 weeks and would comb through my work day (literally down to the minute) and would ask me why there would be 3-4 minute gaps where I wasn't in one of 2 programs working. These would be times when I'd be using Google translate or foxit (which was implemented by DK to use when translating documents) on a purchase order, reading through the purchase order itself, reading / replying to constant emails from management, or simply stepping away to use the bathroom. This became a regular thing over the last two months of my employment with my supervisor constantly threatening termination of employment, but when I brought this harassment to the attention of management she would back track and day this never happened and play the victim, even though I rarely ever received (and never gave) any negative feedback for the first 2.5 years of employment before receiving a new supervisor. I had heard from half a dozen other employees that they had made complaints to management about her as well and nothing was done as she was a long time employee and just "needed time to get to know", aka "put up with her harassment and you'll eventually get used to it".

Explore other reviews about Digi-Key Electronics

5.0
Jan 21, 2026
Recommend
CEO approval
Business outlook

Pros

Great people, lots of willingness to learn, and grow.

Cons

Direction and vision, it can feel like we are asked to do writing at once.

2.0
Jan 19, 2026
Recommend
CEO approval
Business outlook

Pros

Great team and awesome supervisor, flexible hours. The people I work with day to day are the best

Cons

The company seems to be cutting costs at employees' expense. Poor pay, minimal pay increases as cost of living continues to rise, poor leadership, no opportunities to grow and benefits have significantly decreased over the last couple years making it less appealing to stay long term.

3
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