Depending on location will depend on success - Customer Support Diamonds Direct Employee Review

2.0
Dec 4, 2025
Recommend
CEO approval
Business outlook

Pros

Knowledge and staff relations Closed on Sundays

Cons

Majority of associates do not make commision due to a lack of traffic and abysmal social media outreach as well as other reasons. Instagram has looked the same for 5+ years with out staying up to date on trends or interesting topics to gain views, followers and traffic Each store is different making it feel like the company is not on the same page.

Explore other reviews about Diamonds Direct

5.0
Jan 6, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

good work/ life balance for some

Cons

Not much room for growth many feel they are underpaid

4.0
May 30, 2026
Recommend
CEO approval
Business outlook

Pros

This is a great place to lay the ground for industry knowledge and learn the jewelry business. Employee discount and autonomy, they will give youths tools to be successful and build a great client book without micro managing you. They trust you and are they to support closing.

Cons

Crabs in the bucket team mentality. The draw salary brings out the worst amongst co-workers. Unclean and disorganized store. Dishonest selling story telling. Expect to work long hours!

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