Pros
If you're looking for a way to get into the Medical Sales industry, it's a great way to get started. It's a company that will offer you sales training, but more importantly, it educates you on the lives of Diabetics, and it gives you the chance to offer patients a potentially life saving device. Outside of the Customer Operations department, people tend to enjoy their job. It's a young, constantly changing company, that has achieved a real presence in the diabetes world. This company is growing, and with their low-retention, there's always a seat to fill here.
Cons
If you want to work in their sales department, prepare yourself for a high stress environment, where goals are often unattainable, and there's a history of inconsistencies with its policies and procedures. The company is attempting to do something it's never achieved, be profitable. However, Dexcom has no problems lowering your income, or relocating to a different state, to do so. The compensation plan is a very communism-based plan. Everyone has different goals, yet if they're met, everyone gets paid out the same amount. The compensation plan changes often, each time making it more difficult for you to make the same amount of money you used to. Supervisors and upper management are a constant source of frustration. They play favorites often, and have no problems with the fact that everyone is aware of it. There's a manager who is the source of a recent lawsuit, but rather than be reprimanded, they're being promoted. The supervisors are just messengers, and some of them have barely been here 1 year. Some of the software you need to use to do your job properly, has failed to function, for months. The attendance policy is very standard, but it doesn't appear to apply to everyone. Supervisors are very inconsistent across the floor. One is never at their desk, the other tries to get their reps to focus on just the number of outbound calls, another is desperately trying to get their reps to like them by letting them get away with things other reps on the floor can't get away with, another is doing everything they can to get promoted and have no qualms stabbing you in the back or tattle-telling on fellow supervisors to appear "better". These are the types of people you report to, making work here even more miserable. It's been like this for a very long time. Upper management doesn't appear to have an issue with it, and therfore the supervisors feel invincible, and the bad business practices continue. They're accustomed to people constantly quitting, and value each new and existing employee less. Everyone is replaceable apparently.
