Hard Work - Customer Service Devoted Health Employee Review

Thank you for taking the time to share your perspective and experience with us. We are thrilled to hear you’re motivated by our mission and your peers. Our mission drives everything we do. In the same vein, we take our internal culture and approach to work/life balance very seriously and take strides to ensure our employees are heard, respected, and trusted. I’m sorry to hear that your experience with our work/life balance, PTO and holiday schedule has been less than optimal. We have set the bar exceptionally high to hit our service level metrics to ensure we are caring for our members in the way we promise to. As a result, we have some rigidity around our scheduling practices to ensure that we have enough coverage in states/times needed. We do our best to accommodate individual needs that are within regulation but strive for fairness above all else. We recognize the great work you do and have created regulated time (Devoted Time) for our customer service agents to allow for more reprieve post calls when it’s available. I would welcome the opportunity to speak further about your concerns.