Neptosim and pessimism - TELESALES Representative Devoted Health Employee Review

I've been a telesales rep for 1-2 years with Devoted. I joined Devoted because the startup culture and prime directive were inspiring. However, with the hiring of a new Telesales Director and Sales Manager, the culture and environment have shifted drastically. The company mission and CEO's/Executives seem to be genuine individuals. The director and her sales manager come from the big four insurance companies and don't understand the startup culture or feel. They display a dictator leadership style and feel that all agents are replaceable and don't value individuals. They are not technically inclined and have padded the telesales leadership team with supervisors who have little to none medicare experience and don't offer the support needed to agents or and hinders membership goals. There has been drastic changes to protocols and policies which would be acceptable if communicated. Many of my fellow agents including myself, find out about changes as we're taking calls from new prospects. This isn't the way to scale a company effectively nor does it comfort one to know that leadership is NOT working with our tenured agents to ensure success. Leadership has changed the QA bonus promised to many of us by making it unattainable with new metrics and lack of training. We have hired alot of new reps and haven't done our due dilligence to train them properly as seen from internal chats. Furthermore, we have unlicensed agents completing the required disclaimers for enrollments which many of them are not even reading. This doesn't reassure the licensed agents as it's our license on the line. Unless the company does a full review of the changes happening. Nepotism and favoritism is rampant and unless you're one of the cool kids, you'll be overlooked for promotions and have your enrollments taken by favored agents with no recourse of fairness from upper management. Throughout the year many of the telesales agents are placed in the member service qeue while those who are the favorites continue to stay in the sales qeue and earn bonus and commissions while the rest of us get a 1 time bonus of $500 to help members and not do the job we were promised which is to sell and enroll. Executives need to truly cleanup telesales and review changes in policies and culture if they expect Devoted to reach it's grandeous goals. Furthermore there is a lack of diversity in telsales.