great - Mortgage Loan Officer Developer's Mortgage Employee Review

The mantra was, if you get your work done then we'll leave you alone. A lot of autonomy and I was pretty much able to "run my own business", in a way. The initial pay was good, and above industry average.

The computer supplied was 10 years old, so the technology could have an upgrade. The pay started high, but then I found out that they don't give pay raises. This was hard during a time that inflation increased 17% from the time that I started until I ended; my pay at date of hire was 5% above the industry high end for someone with experience and proven results. I was told a lot by a director that we need to do what's right, be kind, and do what Jesus would do. But that same director lied to me two separate times about how a pay increase would be done (basically that the company does them). I was informed by another higher up that pay increases don't happen because the CEO is old school and he doesn't believe in them. There wasn't even a little kick back to employees when processing fees went up. When I asked the director why the company doesn't do merit increases and annual reviews I was told it's because they don't know how to review a processor. I suggested writing based off of a mission/value statement and on time closes. This director said that they don't hire people (consultants) to write the mission/value statements. Well, in my mind it should be the CEO writing it in his words (which, I never had any interactions with the CEO during my time there and couldn't tell you who the CEO is). I was told that the flexibility is what sets them apart, and that gaslighting worked great for women with kids and they needed to get them picked up from school and Doctor appointments; but I saw through the ruse because I know that in today's day and age that type of flexibility is kind of industry standard (even at some of the fortune 500 banks). The communication was done by groups (Underwriters would have their own meetings, Processors their own, and Loan Officers there own) and each group would have different direction given to them; which created hostility between departments. This doesn't fire people, so there are a lot of lazy people there who steal time. This is a dead job and I made a statement to a higher up and that person didn't tell me that I was wrong, that was the moment I decided to look for a new job. Lastly, another director doesn't have trust in the staff and really doesn't need a staff. This person should just do the jobs of their employees themselves; because that is what ends up happening. After 3 years at the company I never had any onboarding training. The health care was great for people who lived in Ohio and very dismal for any other state. My healthcare provider was surprised at bills I received when I was on the best plan available. Also, in terms of benefits, the company doesn't do a 401k match nor a HSA contribution. BTW, I just saw the name of who Glassdoor says is the CEO below. I was told that this person listed is actually the president and she was put in place by the CEO, who is a man.