Scammed me into believing a mission that simply doesn’t exist - Customer Service Executive Desana Employee Review

Hi there! Firstly, we would like to thank you for leaving your feedback. Please, if you have any any further feedback that you would like to share contact us at feedback@desana.io We want to say that we sympathise with your position; being let go from any company is difficult and upsetting. It isn’t nice to be on the receiving end and, from a company perspective, it is never an easy decision to have to make. We would like to assure you that you were categorically not dismissed as a person who is a “mismatch” for the company. We do not believe that anyone should ever be asked to leave a company for such a reason. This was certainly not the case here and we feel that it’s extremely unfortunate that this is how you have left feeling. While it would not be fair to publicly share reasons for dismissal, we can assure you that any “mismatch” reasons were entirely unrelated to company fit, personality, or any personal qualities. As a company, we are required to carefully consider and evaluate all performance related feedback received about anyone and respond accordingly. Sometimes difficult decisions need to be made based on this. Again, if you would like to raise any further concerns about the situation, or would like to offer suggestions for improvement, the door is still very much open. It's really important that we can learn so that we can always be growing, understanding and improving. We are sorry to hear that you have left feeling “scammed” but we strongly believe that we have never scammed anyone about our mission - we are a young, growing company that, despite our small size, is genuinely working with, and supporting, the hybrid workspace strategies of companies across the world. We truly care about the people who have joined us on our mission but, regrettably, it doesn’t always work out. Again, this is never easy for anyone involved. You mentioned in your management feedback to “stop taking advantage of people who are hard workers”. We take your comment very seriously! As a reminder, we have always advocated (and always will advocate) that anyone finding themselves needing to work longer hours at times, takes that time back to rest - we say this on team calls and we often encourage people to take their time back on a personal level too. This has been true since we started the company (https://desana.io/blog/reflecting-on-two-years-working-at-desana/). We have always welcomed staff to provide anonymous feedback regularly, and our door has always been open too. In the main, feedback shared since we have been growing as a team has fortunately not represented your experience but we will absolutely make a point of taking your feedback on board. Thank you for sharing - it wouldn’t have been easy to do! We wish you all the best in your career going forward.