Pros
The mission and purpose of the agency is great, as the agency serves many people with needs. The salaries are competitive as are the benefits. The Mayor seems to be a genuinely good person, and the current agency director has many of the right ideas to improve the morale (which historically has been poor). They have some good ideas currently such as their #BeHuman campaign, and some really excellent training for supervisors.
Cons
There is virtually a complete lack of minority representation in the highest level positions, in spite of the director being a minority (the pictures in the entry hallway of the executive staff reveal all white people, and I am one myself). Some people in the upper management follow the guiding principles, while others appear to have no hesitation to not do so (such as lying about employees in order to cover their own mistakes). This has produced a fear based culture. When people speak up to do the right thing, like other places with an unhealthy culture, it usually turns out badly for the employee. Although the director truly seems like a good person, he will not talk to people about these issues directly as those below him (including the lawyers and HR department) appear to prevent access to him. I have witnessed upper management and the HR department lie about good staff, harming their reputations, while trying to cover for themselves. Thus, until this is dealt with, the place is a really poor and emotionally unsafe place to work.