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      Delta Defense

      Engaged employer

      Delta Defense reviews

      Great company - Customer Service Representative (CSR) Delta Defense Employee Review

      4.0
      Nov 7, 2022
      Customer service representative (csr)
      Recommend
      CEO approval
      Business outlook

      Pros

      This is a great company that supports employees with a very good management team. They take time to ensure that everyone is comfortable and knows what to do. They use a lot of technology to share information. They give some outlets for stress, have awesome HR resources, and work hard to build teams.

      Cons

      They do not give much time for CSRs to have time away from the daily work to learn new things. However, they are very open to ideas to improve. Can be a stressful job. While it is good to have people know the customer service side of the business first, six months to wait to move to another position seems unusually long.

      avatar
      Delta Defense Response
      3y
      Thanks for leaving a review and sharing your thoughts. We value our Customer Service Team, they provide world class customer service every single day! We do celebrate the CSR Team and all of our teams, at our company wide meeting. There is a portion, dedicated to "celebrate" areas of our business every week.

      Explore other reviews about Delta Defense

      5.0
      Mar 16, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Not sure why there are so many bad reviews. I work at the headquarters and it’s wonderful! I have worked at a few companies and there is a night and day difference - Work life balance is great - Wonderful coworkers - Great work/team building outings - Leadership invests in professional development - Lots of opportunities to be in West Bend, all paid for by Delta - Delta is very picky with who is hired to ensure everyone fits the culture - Everyone is super kind and easy to get along with. Also, everyone is very skilled - C suite is very open and honest. Company wide meetings every week that allow everyone to be informed on what is happening. - Benefits are amazing: yearly stipend, generous pto (no problems using it), hybrid or wfh options, good health insurance, USCCA membership, good pay - The dress code is very casual - Paid time off to volunteer! Plus donation matching - The owners are VERY generous

      Cons

      - The hours can get long some days - Very open floor plan at HQ. This can be a pro or con depending on preferences - The CEO isn’t super involved in day to day operations - Not a con to me, but you must be supportive of the second amendment and feel comfortable around firearms. - If you are someone who likes to do the bare minimum, this probably isn’t the place for you - You will need to pass the culture test and write a values essay. Again, there is a high standard for hiring.

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      Delta Defense Response
      2mo
      Thank you for the 5-star review and for being part of Team Delta Defense LLC! We’re glad you’re experiencing the work-life balance, kind and skilled coworkers, strong benefits, and the open, honest communication we work hard to build through weekly company-wide meetings. We’ll keep investing in professional development, team connection, moving forward with Culture 2.0, and support across the business so our people can thrive while advancing our mission. We strive to take care of those who take care of members and our mission. We know the value of investing in our team members, and we are excited about all the opportunities ahead in 2026!
      3.0
      Mar 15, 2026
      Sr. account executive
      Recommend
      CEO approval
      Business outlook

      Pros

      Good culture at corporate level

      Cons

      No support or culture at the local level- pretty much on your own. No Back up. Be prepared to work 7 days a week at all hours of the day or night.

      1
      avatar
      Delta Defense Response
      2mo
      Thank you for sharing your experience and for your time with us. We are always evolving in how we support our Sales team, including dedicated leaders in each geographic region and stronger local coverage, so team members are supported. We also want to clarify that we pay based on national pay markets, and that Sales roles include uncapped performance-based commission. Thank you for your time with us. We hope you have found happiness and success since your departure.
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