No progression & Cost-cutting company mentality - Employee Morale on its lowest - Ops Manager Deliveroo Employee Review

2.0
Jul 16, 2024
Recommend
CEO approval
Business outlook

Pros

Not stressful Good for the CV

Cons

The company has adopted an increasingly hostile approach towards employees, prioritising cost-cutting measures in several ways. - The return-to-office (RTO) policy was implemented in a particularly unpleasant manner, with a punitive tone and covert tracking of our entry swipes. - Despite meeting 100% of their goals and requirements for promotion, employees are not receiving promotions or meaningful salary increases. This year, for the first time, the executive team decided that there should be a "need" for more senior employees for each department and decided by themselves (which are not in the day to day of each department), effectively stalling career progression for even high performers. This decision was only communicated a week before the promotion results, rather than at the start of the performance cycle, leaving many feeling frustrated and undervalued. - At the end of the year, a discretionary ~25% bonus cut was imposed, citing failure to meet one of three targets. This target, which was clearly met (a KPI in the low to mid-single digits, achieved at 3%), was used as a rationale for the cut. - Just one day before the performance review outcomes, the company announced that promoted employees would no longer receive stock options. This decision, communicated at the last minute, removed yet another incentive for high performers. Overall, management has systematically removed incentives for employees to perform well and remain with the company long-term. It seems like a conscious effort to encourage voluntary departures, potentially to avoid further layoffs. Unfortunately, this strategy is causing the best employees to leave first, which is a serious concern given the recent wave of resignations from top talent.

Explore other reviews about Deliveroo

5.0
Apr 21, 2025
Recommend
CEO approval
Business outlook

Pros

good people not bad to work for

Cons

nothing really it was pretty ok there

2.0
Dec 21, 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The company is presented as a young and dynamic environment, at least from an external communication point of view.

Cons

Unfortunately, the internal reality is very different. Career progression mainly favors people who are close to management or who know how to please the right individuals, while meritocracy clearly comes second. Losing valuable employees does not seem to concern upper management at all. Many department heads lack experience and competence, which leads to constant issues, misunderstandings, and organizational problems that directly impact daily work and team morale. The company promotes itself as “young and dynamic,” yet hires employees over 60 whose experience does not appear to be properly assessed or effectively leveraged, creating a strong inconsistency between image and reality. Salaries are not competitive compared to the market. Salary increases and bonuses are very low and demotivating. Benefits are either almost non-existent or purely symbolic.

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