LCA- very unorganized, very unethical. - Server Delaware North Employee Review

1.0
Jan 8, 2018
Recommend
CEO approval
Business outlook

Pros

The only reason I stay is it's good money. And I've lost 15 lb since working there.

Cons

So there is not enough lockers for all of the employees. So bringing a lunch from home is out of the question, there is no where to store it. I personally watched my manager throw away a co-workers food because they stored it in a work cubby. However we don't get any discount on food during events (which is everyday) and all we get is a voucher for a hot dog everday. If we even get a break at all. Most employees do not get any breaks, even after working 10 hr shifts (boh does get lunch breaks, majority of the time. foh usually isn't allowed). But managers will sit right in front of us, not only eat but drink alcoholic beverages too. I thought that wasn't allowed. We had a manager so drunk on new years, he threw up on his shirt and continued to work. Also we live in Michigan, it is winter. They posted signs around the arena to try not to wear your coat inside. Because there's nowhere to store them . It's disgusting how these managers act, and treat their employees. Oh and HR will tell you, that they are overwhelmed and can't do their job accordingly. If you go to them with a problem, they will just inform your manager and you WILL get retaliated against, if not fired. And HR will not have time to even get a statement from you, or hear your side. You cannot have your cell phones on you . But nobody answers the phone if you try to call any restaurant . So if you have children , and there is an emergency there is no way they can contact you . You can't wear a jacket if you do get a break . However you're not supposed to be in company uniform . You have to pay $5 a day for parking, but you're not even guaranteed to get a shuttle if it's outside of shuttle hours. So now you either have to pay an Uber or walk the city of Detroit to get to your vehicle. General managers are allowed to hang out with employees outside of business hours, and these employees will get favored because of it. They will get more hours, and breaks. Performance , has nothing to do with hours or privileges . I expected better from this company. It's honestly a law suit waiting to happen..

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Pros

good environment, nice people, nice food

Cons

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2.0
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Pros

Good first exposure to client facing roles if no prior exposure. Good for learning to balance technical execution with advisory duties. Good for hands-on experience/learning CRM tools you may not have had prior experience with. Decent benefits. Opportunities to create your own “fun” side projects if you have enough drive to do so.

Cons

Long hours, frequent after-hours/on-call work, including weekends and holidays. Lack of clearly defined process/constantly changing process, making onboarding new hires challenging or educating other departments more difficult. Frequently pivoting business decisions, causing further hiccups in process. Lack of communication. Lack of upward career mobility. Base pay is relatively low. While there are opportunities for raises, chances of promotion are very rare. High stress, high turnover environment that causes scrambling to fill in gaps of lost productivity, causing more pivoting business decisions and revisions of process.

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Delaware North Response
1mo
Thank you for taking the time to share your feedback. We value hearing from former team members and recognize there are always opportunities to improve the employee experience. If you would like to share additional details, we encourage you to contact askhr@delawarenorth.com so your concerns can be reviewed further.
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