easy summer job, but the weather and the customers make it difficult - Concessions Delaware North Employee Review

3.0
Nov 12, 2025
Recommend
CEO approval
Business outlook

Pros

On a busy day you might get good tips, but you do share them. When I worked there, concessions staff overseen by Delaware North get to choose the shifts they work. You only work home games, so you get a week on, then a week or two off. If you get certain stands on concert days, you get a good view of the concert. If you sell alcohol you'll be working alone or with others, but if it's just you or one other person then you get a greater share of tips. A few people tip in cash which is nice. Even If you don't have a car, you'll still get off work in time to catch the bus home. If your stand is slow they'll let you go home early.

Cons

It's an outside job so you have to deal with sweltering heat and sometimes serious cold in the early spring. shifts are typically less than 8 hours, usually 6.5 hours. Shifts are often shortened/cancelled due to weather. No breaks. Customers can be rude and entitled when you enforce the rules. Training is very rushed; you have to learn a lot on your own, and different supervisors will tell you different things. You might have to cover for a stand you've never worked at, and have to learn on the spot with a line of customers in front of you. You might have to work with teens who may or may not pull their weight. You may also have to work with adults who wander off for hours and leave you by yourself during the busiest time of your shift. The 1st floor is much more crowded than the 4th floor, and the customers are ruder as well. If you wanted variety in where you're placed each shift, you probably wont find it. In Ohio, if you're 19 or older you'll almost exclusively be selling alcohol, since 18 year olds and minors legally can't. Supervisors can be hard to find, and you often have to wait for them to finish making their rounds at all the stands. Same goes for managers. I had a card I needed to use to sign in to the POS. It didn't work all season and the manager could never find the time to get me a new one.

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Delaware North Response
7mo
Thank you for taking the time to share your experience. We’re glad you appreciated the flexibility and some of the unique perks of the role. Your feedback about training and communication is very valuable, and we’ll continue working to improve these areas for our team members. If you’d like to share more suggestions, please reach out to us at askhr@delawarenorth.com.

Explore other reviews about Delaware North

5.0
May 9, 2026
Recommend
CEO approval
Business outlook

Pros

good environment, nice people, nice food

Cons

poor network, terrible traffic ,low salary

3.0
Jun 20, 2026
Recommend
CEO approval
Business outlook

Pros

Diverse portfolio, nice HQ location. Work with some wonderful colleagues.

Cons

Culture is not good and rather toxic at times. Leadership is focused on the wrong things (micromanaging people and watching how many hours and days they are in the office instead of measuring performance with productivity and quality of work product). Lots of recent changes and minimal communication about them. They expect you to absorb the work of everyone they decide to cut for no additional compensation. A lot of red tape and feeling like you cannot move things forward or change things for the better. Holistically, the company is adverse/slow to change and leadership does push for more forward thinking best practices as much as they should. The company suffers as a result and does not remain as competitive. As much as there has been a lot of recent change in personnel, there are also a lot of people with immense tenure who are resistant to change. The senior executives and owners are extremely detached and disengaged from the rest of the company. If they were more in tune, maybe things would be better. Minimal effort is made to interact with the employees. Employee satisfaction surveys are never administered.

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