Things to consider - Client Services Dealer Inspire Employee Review

2.0
Sep 11, 2019
Recommend
CEO approval
Business outlook

Pros

I was with Dealer Inspire for 3 years. I recently got a job offer that I could not pass up and management visibly could see that I was checked out many months ago. Transparency is one of the 5 tenets that the company swears by so I am going to be very transparent in this review. If you are considering Dealer Inspire, please know that many employees love the company and you just might love it as well so don't let one review sway your decision. The pros are that they have good benefits and if you live in the suburbs of Chicago, the commute to the office is a breeze compared to hopping on the train everyday. The leadership for the client services team has really improved despite the insane client load pfms have to endure. The sales team has also stepped it up and I think the inside sales manager goes above and beyond to reward his team and really coach them.

Cons

The HR department has regressed significantly and the turnover highlights how poorly the department has been managed. The company has lost 4 incredible employees that were with the company from the start, within 3 months. The clients are always favored over the employees. During my time on the client services team, I personally experienced and witnessed other co workers being verbally abused by a handful of clients. But, thats the nature of the business they say Although benefits are a plus, the pay is very low for the amount of time employees spend on projects, review calls, preparation etc. If you have over 40 clients to manage, you should be compensated

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Dealer Inspire Response
6y
Thank you for taking the time to give feedback. We are growing and our teams are undergoing significant positive change, in client services especially. We are adding employees not only to staff for growth, but to give bandwidth to employees to service their current clients in a more strategic and proactive way. Although on-boarding employees at a rapid rate we have not compromised our hiring practices and are always looking to ensure we have candidates that have the ability to succeed and add value within our teams.

Explore other reviews about Dealer Inspire

5.0
Dec 21, 2025
Recommend
CEO approval
Business outlook

Pros

Generous PTO and good benefits.

Cons

Not much opportunity for growth

4.0
Jun 10, 2026
Recommend
CEO approval
Business outlook

Pros

Great benefits package Generous amount of PTO and strong work-life flexibility Supportive teammates and positive team culture High level of autonomy with minimal micromanagement, allowing employees to manage their work independent Great place to start your career Excellent work/life balance

Cons

nfortunately, the company has not hired additional staff in DigAd in over two years despite multiple employees leaving or moving into new positions, and those roles have not been backfilled. As a result, workloads have increased significantly for remaining team members, creating an environment that often feels overworked and under-resourced. There is also a strong emphasis on upselling new products, while some existing products and processes could benefit from additional improvement and support. Additionally, many requests in the dealership environment are treated as high priority, which can create a constant sense of urgency. This often leads to employees having to shift focus frequently and manage competing priorities, making it difficult to effectively balance ongoing responsibilities. Constantly want us to upsell new products, but other products still needs improvement. Everything is considered urgent in the dealership world, and honestly it is annoying because its never urgent, so now you're scrambling to address an issue meanwhile you still have 1,000 things to do.

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