The hard truth - Anonymous employee DeafLEAD Employee Review

1.0
Apr 4, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The only good thing about this job is that it is remote........

Cons

Working here has been incredibly frustrating. Management is rude, overly controlling, and constantly power-trips over schedules, tasks, and day-to-day decisions. It feels like nothing is ever left to staff to handle on their own without micromanagement. Supervisors escalate even small disagreements by threatening to involve higher management. You’re told to be professional and watch your tone, but management doesn’t follow the same rules, which is really frustrating and demoralizing. Communication is a total mess. Different staff members tell you different things, and it’s impossible to know what’s accurate. This leads to a ton of confusion, mistakes, and stress. There’s also a big problem with support—or lack of it—when employees are treated unfairly. Issues are often brushed aside, blamed on staff, or handled in a way that feels manipulative. Employees end up feeling undervalued, replaceable, and even gaslighted at times, which makes the work environment very toxic. In-service meetings are mostly pointless. They focus almost entirely on management and supervisors, rarely include everyone, and don’t address the concerns of the staff who actually do the work. It’s frustrating to see how little value is given to employees’ perspectives. Pay does not reflect the workload at all, and scheduling practices are inconsistent and seem more about control than fairness. There’s also a noticeable lack of inclusivity, and the overall culture makes employees feel ignored and undervalued. Overall, I've experienced poor leadership, inconsistent communication, exclusionary practices, and a lack of real support. Employees are overworked, undervalued, and left to navigate a toxic and manipulative environment with little guidance or recognition.

Explore other reviews about DeafLEAD

5.0
Jun 5, 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Very inclusive and compassionate co-workers and management

Cons

I have no cons at the moment

3.0
May 14, 2026
Recommend
CEO approval
Business outlook

Pros

I've never felt so supported at a company. I have support from higher ups all throughout my shifts, there's great communication, and it's lovely that everyone is working toward a singular goal of helping others and keeping others safe. Working remote is also a great plus.

Cons

Being required to be on Zoom can feel micromanage-y. It becomes apparent that training is severely lacking, and you get lots of clients you're not trained to handle (e.g., individuals with severe mental disorder or dissociation). You'll always feel like you're not doing enough, especially during evaluations. Going overtime on shift is often expected with long conversations, so don't expect to always clock out on time. Conversations can be as long as 3-4 hours and easily become tiring. Even still, you will NOT have permission to end these chats despite clients not being in immediate danger. All in all, you're really not in charge of whether or not you go overtime, and you'd still "get in trouble" and be warned about your hours. And lastly, the job is severely underpaid despite the constant stress and potential abuse from clients you're undergoing.

See reviews by: Helpful|Rating|Date|All