Pros
- 100% remote position - Colleagues are wonderful and management is extremely supportive - Training process was great and really helped me feel prepared to start - This is a great stepping stone position if you want experience within higher education. The position itself does not seem like a long term one and can lead to burnout quickly.
Cons
- This is 100000% a call center position. While you're working with students and advising, you have a set number of hours to be on "inbounds" which is essentially working a call center. There is scheduled "outbound" times which you are reaching out to your caseload of students. Most students don't answer which is leaving the same voicemail and text message over and over again. Students start to become extremely annoyed with you and in some cases, don't move forward with the process. Meetings are constantly cancelled because of the calls in que and the constant need to answer those calls. You just feel like you're on the phone for 8 hours a day. - Work life balance is non-existent. There isn't much flexibility with your schedule. When you start, you are required to work three days until 8pm CST and the other two until 6pm CST (one of which is Friday - which is frustrating because most other departments are off at 4:30pm CST on Fridays). - If you are working with NEW students, you are mainly helping them with their finances rather than academic support. Financial aid can be difficult so if you don't want to work with it, the new side may not be right for you. - The training team is great but they are constantly rolling out new initiatives while only providing 30 minutes to an hour to review. It becomes hared to keep up with the constant changes. - The pay and benefits are fine. I think individuals within this role deserve to make more than they do.
