Pros
Great team members and supportive, responsive, genuine team leads.
Cons
Low pay, especially considering stress and workload. No raises in 4 years. Constant write-ups for missing unattainable goals. Changed teams and managers involuntarily about 4 times during my career. Was hired as a lead, but they "reorganized" within a month, and I lost my title and privileges. As soon as I was getting the hang of the work, boom, they switch me to a new team with different work forcing me to relearn, and they wonder why I couldn't meet the goal. Terrible micromanagement, as in "what did you work on", "what are you doing" "why are you doing that" every single day. Only way to meet the goal number is to work 1-2 hours over your shift time off the clock. Health insurance is expensive and doesn't cover anything. Dental insurance won't even fully cover 2 cleanings in a year. Ever seen the show Severance? My girlfriend and I actually talked about how eerily similar the work experience is for this company.