Pros
Will quickly hire you, decent pay, exposure to a variety of tech, there are a core group of employees who actually work as a team
Cons
NOC management is terrible at every level: they will lie about pay, treat customers as numbers, scapegoat employees to cover themselves, alienate other departments from interacting with their own support team, stunt the professional growth of employees by encouraging unprofessional behavior and not offering promotions out of the department The faces of the company truly run the show: Sales will over-promise and leave the rest of the company to under-deliver. If you go to LinkedIn and see how everyone is having fun and acting like a great team, that is sales. You will not see any support staff at restaurants and ballgames. Customer complaints turn into a witch hunt with the NOC tied to the stake with their own management holding torches. You will not be supported: Your higher techs will mostly not care about you. At DartPoints, you will receive decent training based on what you see that week or two then you will just get shrugs when asking for help. The knowledge base is an ineffectual hodgepodge of random notes taken by someone who hasn’t performed the task. Mediocrity is celebrated. Laziness is protected. Riding the clock is so valued, you will get promoted and praised for taking months to do a task or working from home while your teammates are covering a shift overnight alone while you sleep. The work environment can be boring or overwhelming: as a higher tiered technician, you can’t predict what your shift will be like. Unless you are under a manager who will just cover for you, you can only count on being stuck at your location for 8-12 hours alone while people who work from home badger you to do onsite work. You could be sitting there watching YouTube for 6 hours of your shift or you could be slammed the whole shift doing site specific tasks while your shiftmates escalate tickets that require more than a minute of thought. Meetings are hours of madness: Do you enjoy having staff meetings? Do you love for these meetings to be hijacked by the coworker who is known for shirking responsibilities and still has the time to brag about their accomplishments? Do you love for your management to use unprofessional language even in a serious conversation to “keep things light?” Then this is the company for you.