One of the worst jobs I've ever had. - Customer Service Agent DailyPay Employee Review

1.0
Mar 17, 2022
Recommend
CEO approval
Business outlook

Pros

Decent pay for call center work Decent benefits Weekly Pay Work from Home available

Cons

This company is terribly unorganized on the customer service front. The call queues went up to 5 hours so by the time you reached a customer they were already livid. The information you had to find for the customer was terribly organized and supervisors would give you contradictory information that usually lead to you failing QAs and getting written up. Many of the supervisors were belittling and rude. I worked for this company because on the surface they looked great for the reasons mentioned above. But the actual job itself was hell. Almost everyone in my training group has quit by now (including me) and the rest got fired for not meeting requirements that were continuously unclear. This job felt like getting lulled into a false sense of security and then slapped in the face. Everyone I know who worked in the department was miserable.

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DailyPay Response
4y
Thank you for taking the time to provide us with this feedback, which does not reflect the culture we are trying to build. At DailyPay, we hold anonymous employee engagement surveys to gain insight into our culture and ways of working on a consistent basis. We strive to create a best in class experience for each colleague, and would appreciate it if you would please reach out to our Business Partners at peopleops@dailypay.com with any insights you’d want to share.

Explore other reviews about DailyPay

2.0
Jun 24, 2026
Recommend
CEO approval
Business outlook

Pros

Easy Hiring Process Cool Onboarding team

Cons

Team was cool, but the manager of the team was interesting. From what i could gather this manager was promoted to his position. This is most likely why he was a micro manager. Everything had to go through him. Any changes to the system? He has to review. Are you in the senior on the team? He still has to review New guy who is working on the system with a senior tech on their first ticket? He still has to review It was weird having the enitre department have to go through one person. The other team members had been there for a few years but yet the trust wasn't there to allow them to do their jobs. As a new person, this was a very big red flag. On top of that, being a remote employee was scrutinized like crazy. This person wanted to know why you were offline, and wanted you to check in constantly. I understand wanting to be on top of your employees, however this level of a magnifying glass only added to the feeling of having big brother over your shoulder. The final straw came when i was affected by Wildfires here in California last year when my electricity was shut off (the fire was less than 5 miles from me) . Obviously work is important but in that moment it was the last thing on my mind. The air was thick with smog, i had an infant, and was keeping an eye on evacuation orders When everything came back online later that afternoon, the first thing out of this manager's mouth was "Why wasn't i pinged about where you were?" Mind you , i had already told him prior to that week that electricity was iffy from the fires nearby. The way he acted during this stressful time really pushed me to the edge. I quit on the spot. During onboarding DailyPay made it seem like they were a family and that they were flexible and understanding. I did have someone from HR reach out to me about whether or not i was affected by the fires prior to the experience with the manager. However, it seems that the message was not relayed to this manager to have him be mindful of my situation. I was really let down because i expected more of this "forward thinking" company. I cannot speak to the rest of the company since i had limited interactions, however i would not recommend this position or this team until some changes are made. Also, very underwhelming pay.

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