Good for getting your foot to the IT career - Field Service Technician DYOPATH Employee Review

3.0
Apr 26, 2023
Recommend
CEO approval
Business outlook

Pros

Friendly environment. Everyone is helpful. Good starting point for newbies in that field.

Cons

As with many MSP companies higher management don't have a clue what is really going on with each particular IT account. Your local manager is always remote and hardly answer your questions. Hard to get raises. Don't value senior employees thinking of us as bodies that needed to support a company's IT needs. Knowledgebase for new employees doesn't exist. You learn on the fly.

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DYOPATH Response
2y
Thank you for leaving this review! Your feedback is valuable to us! We know how hard all our team members are working, on every level. It’s not easy to provide the level of service and care that you do, and we want to let you know that we’re committed to improving the way our managers handle their teams. As for knowledge base and training, we have implemented the DYOPATH University so all new hires will receive the proper training and not have to learn on the fly for their role. Again, thank you for taking the time to review us. This is how we grow, and we want to hear what you have to say!

Explore other reviews about DYOPATH

5.0
Oct 9, 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Big proponent of training, skilling up, career and personal growth.

Cons

Not really a con but you need to be ready and able to adapt and change as the industry and technology evolve.

2.0
Oct 3, 2025
Recommend
CEO approval
Business outlook

Pros

One of the key advantages of working at Dyopath is the flexibility of being remote. With that said, many people value the convenience of working from home.

Cons

Unfortunately, while Dyopath offers a remote work environment, there are several significant downsides to the position. The pay is very notably below the national average, making it difficult to feel fully valued for the amount of work and dedication expected. The pay, combined with the heavy workload, creates an environment where you may feel overburdened and underappreciated. Training is another area of concern. The company's approach to onboarding is extremely outdated, relying heavily on old training videos that don't provide much in terms of hands-on experience. With minimal personal interaction or opportunities to ask questions, it’s challenging to truly grasp the complexities of the way Dyopaht expects you to succeed. Additionally, the Knowledge Base/Articles and other internal resources often feature outdated information, including screenshots of old systems, which can make it frustrating to navigate day-to-day tasks. In terms of day-to-day operations, there is a sense that the company could do more to support employees, especially when it comes to offering more engaging and current training resources. While remote work is a valuable perk, the other aspects of the job leave much to be desired in terms of employee satisfaction and development.

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DYOPATH Response
7mo
Thank you for sharing your feedback. At DYOPATH, we truly value hearing from our team members—it helps us grow and continue building a workplace where everyone feels supported and empowered to succeed. We regularly review compensation to stay aligned and competitive with current market standards and remain focused on enhancing our onboarding, training, and professional development programs. Our goal is to create meaningful learning experiences that help employees grow in their careers, feel confident in their roles, and stay supported as our organization continues to evolve. Courageous Communication is one of our Core Values, and we encourage employees to practice open and honest communication by sharing feedback directly with their manager or HR. Together, we can continue fostering an environment where every team member feels valued, heard, and inspired to do their best work.
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