Pros
> Schedule flexibility with school. > Great co-workers > Will 100% reimburse several certs tests only, (Comptia A+,Net+,Sec+, CCNA R&S, and some Microsoft certs) > Close the door on the way out, and don't think about work until the next day.
Cons
> No Overtime, they'd rather you twiddle your thumbs for your last 15 minutes than risk OT. > Poor leadership, 24/7 call center shouldn't have plans that are based around a 9-5 schedule. > Recent shift to more metrics focused calls, annoying push to get perfect surveys. > Everyone tries to transfer a call at any opportunity. > Bathrooms are DISGUSTING most of time, and frequently used by the homeless in the area. > Poor IT Infrastructure, frequently down infrastructure, 14 power outages in 2016, IT requires a 2 week long google doc of every issue to 'track' until a solution finally goes out.