Poorly Treated Customer Service Reps - Customer Resolution Specialist II DTE Energy Employee Review

Good company, good place to work

Very large, decisions are made from far above you.

As much as this company allows you to learn, use this opportunity for experience and for your resume so you can move on to better things.

Lots of micromanaging and also unfairness. Overwhlemed with work and training and bosses believe we got the time for all of it. They give certain people, usually the new employees, do more than their job title asked for because they don't trust them or because they take advantage. Older employees don't need to do such training because they are relatives. Severely underpaid and management believes getting a promotion with little pay and more overtime makes up for your title. Management believes they are better than you and don't like being at fault and give the most outlandish excuse for any problems that arise.