Executive Leadership Team is Donan's Achilles Heel - Customer Service Representative DONAN Employee Review

1.0
Dec 20, 2016
Recommend
CEO approval
Business outlook

Pros

- The company invests in good technology platforms to advance business objectives, such as Salesforce - Human Resources department makes positive attempts at hosting lunches/dinners/activities to improve corporate culture - CSR manager does a lot to make positive strides for the department, most of which goes unrecognized by upper management because she doesn't fit into their social paradigm.

Cons

- Poor retention with good employees who truly make a difference - Very HIGH turnover in almost all departments, which is symptomatic of weak management - Executive Leadership teams prefer to be surrounded by "Yes, Sir" individuals that go along with whatever ideas are proposed. Questioning business plans or introducing better ways of accomplishing tasks are frowned upon. - The company is extremely cliquish. If you aren't involved with the "in crowd" you don't exist. - Job security with this organization is unstable. I've seen people come in for a day of work, only to find out that they have been fired and have to pack up their cubicle and leave. No one that I've worked with feels secure in their role at Donan and have expressed concern. - Executive Leadership team has made many snide remarks about the CEO, Lyle Donan questioning his capability as a leader. Oftentimes, I've wondered what he would think if he knew what his own team says about him. - Diversity is not something you'll find at Donan, they prefer cookie cutter individuals

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DONAN Response
9y
We thank you for taking the time to write a review on Glassdoor. We are glad you appreciated our HR department and the company's efforts to invest in 21st century technology. It sounds like there were a few areas where we fell short. As always, we encourage all employees to discuss their concerns with management and try to create an open environment with a genuine family-like feel. We sincerely wish you good luck in your new career endeavors.

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5.0
Sep 4, 2024
Recommend
CEO approval
Business outlook

Pros

- Great onboarding and training experience - Amazing mentorship to ensure you are on the right track - All the tools you could ask for to be successful

Cons

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1.0
Mar 13, 2025
Recommend
CEO approval
Business outlook

Pros

Initial interview went well. Good follow up and reminders from initial recruiter.

Cons

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