HORRIBLE COMPANY - Service Technician - MNS DOCUmation Employee Review

1.0
Feb 6, 2018
Recommend
CEO approval
Business outlook

Pros

None that I can think of.

Cons

If you are a Service/Support Technician, be ready to personally fork over money for the miles you drive in your personal vehicle for client visits. Only miles driven OUTSIDE of the 1604 Loop are reimbursed, and will only be reimbursed for the miles you drove outside of the 1604 Loop, which is the ENTIRE city of San Antonio. The pay is terrible as it is, and you will be driving anywhere from 200-600 miles in one month. Do the math on how much less you actually get paid when you take that into consideration. Management seems to be skimming money off the top of their profits by not reimbursing employees for work related expenses that are necessary for you to have a job with Documation.

avatar
DOCUmation Response
5y
Thank you for taking the time to leave your feedback. The reimbursement policy that was in place at the time was an old policy and I'm happy to report that within a short time frame of you bringing this issue to management's attention, this policy was revised. We were in the beginning stages of issuing company vehicles to service technicians when you left and unfortunately did not roll out this program prior to you leaving.

Explore other reviews about DOCUmation

5.0
Mar 9, 2025
Recommend
CEO approval
Business outlook

Pros

Good management and benefits The people I worked with were great

Cons

Could have used a little more pay

avatar
DOCUmation Response
1y
Thank you for taking the time to leave a review! We're glad to hear you had a positive experience. We also appreciate your feedback regarding compensation. We’re continually evaluating our pay structures to stay competitive and reward our team fairly. Wishing you continued success in your career!
3.0
Jul 14, 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Good Experience Opportunity to grow if you work hard Exposure to many verticals

Cons

Poor Work life balance Narcissistic leadership Fear culture Employees are spoken to and treated unprofessionally and those complaints fall on deaf ears Salary increases aren’t considered or evaluated until you’re out the door Low operational maturity

avatar
DOCUmation Response
8mo
Thank you for sharing your perspective and for your years of service with DOCUmation. We’re glad you found value in the experience, growth opportunities, and exposure across different areas of the business. Your advice to management is well taken, and we remain committed to fostering an environment where people and performance thrive together.
See reviews by: Helpful|Rating|Date|All