Toxic environment with unfair firing practices - CSA Agent DNA Payments Employee Review

There are no pros at all

Bad management disorganised no leadership

Strong and capable employees in the Hull office, including several experienced former Dojo staff who bring valuable payments industry knowledge.

There is no long-term direction, with the business appearing more focused on an eventual sale rather than on building sustainable growth. Development resources are not prioritised toward the areas that would most benefit the main business, instead they are being used for the Directors side ventures at Card Complete. Loss of experienced staff. Individuals with the knowledge and capability to improve the company have been made redundant, which has negatively impacted progress and continuity. Everything is manual & complex, nothing is documented or fit for purpose, turnover of staff is increasingly high.