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      DHL

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      DHL reviews

      Run while you still can! - Customs Entry Writer DHL Employee Review

      1.0
      Jan 5, 2022
      Customs entry writer
      Recommend
      CEO approval
      Business outlook

      Pros

      They lied to me and a bunch of others about a job that was supposed to be a work from home job. Three weeks into training, the company tells us it's not a work from home job and that Insight Global lied to us. DHL called 2 different meetings about this topic and threw Insight Global under the bus big time. DHL apologized, but they are still lying to people to get them in the door saying, it's a work from home job when it's not. There were so many people breaking down crying in the restrooms, you couldn't get a toilet when you needed it. It was unbelievable had I not been there to see it. I can't believe companies operate like this! I also had an issue with a Supervisor of mine. I begged HR to help me and get involved. She ignored the many many emails I sent. I also sent out many emails to other supervisors to help me and then the HR ladys reached out to tell me to stop doing that! Unreal! Instead they called me into a meeting with the supervisor I had issues with (she approved my vacation in writing then took it away. I had a family member that had died and I really wanted to see the remaining family that I have left. -DHL nor IG cared, they just completely ignored me! ((L.P. in HR is a joke, begged her to get involved and she would not!** During orientation the HR lady said about 3 times that she was new and had no idea what she was doing. She told us nothing about our benefits or anything. This company DOES NOT CARE ABOUT YOU, the only thing that matters is money! Shameful. They also require that you work 50-60 hour weeks, every week! ***They also shorted my paycheck twice! So watch your paychecks!**** They give you work badges to get into the building that expires in 6 mo because they know, no one will last longer than that. The people that have are all very grumpy. If you are high up in food chain you will be fine! Oh and one more thing, the company's numbers have tripled because of covid, the bonus they gave us was a $20 gift card to Kroger.

      Cons

      mandatory OT, clicky management, you have to kiss butt to get promoted, they promote people that are not quilified just because the hiring ppl want to work with their drinking buddies, there is HR but there isn't at the same time -they exist but won't help you or get back to you on anything)

      avatar
      DHL Response
      4y
      Dear colleague, We have carefully read your detailed feedback. Your feedback helps us to find ways to improve. We are extremely sorry that you are not satisfied with your work at DHL. Especially with the fact that certain things are promised to the employees which are not correct. We expect our managers to serve as role models for employees across the Group, not only motivating them but also demonstrating how their work helps the company achieve its goals The promotion of this management style serves as a central theme across all development measures. This is not the case with the Human Resources Department at your site according to you. We take every case extremely seriously and very much regret that there has been no personal clarification with your superior in advance. All labor must be voluntary. We do not tolerate any forms of forced labor including bonded labor, indentured labor, military labor, modern forms of slavery, and any form of human trafficking. Feel free to contact your human resources department and share your experiences/ suggestions for improvement with them would not be the best solution for you. All in all, we would like to remind you that the current situation has presented us with completely new challenges and will continue to do so. We respect our employees’ right to join or not to join a trade union or employee representation of their choice, free from threat or intimidation. We recognize and respect the right to collective bargaining per applicable local law. Employees who act as representatives are neither disadvantaged nor favored in any way. Now, more than ever is the time to support and take care of each other. We are here for you. Stay safe and let us know how we can help in case you need support. Greetings Your DHL Team

      Explore other reviews about DHL

      5.0
      Jun 1, 2026
      Package handler
      Recommend
      CEO approval
      Business outlook

      Pros

      good job friendly people easy money

      Cons

      weirdo old men bothering you but that’s about it

      avatar
      DHL Response
      2w
      Hello, We look forward to your 5-star rating. Thanks a lot for this. We’re glad that you found the job enjoyable, with friendly coworkers and a positive day-to-day experience. At the same time, we’re concerned to read your comment about uncomfortable interactions. Everyone should feel safe and respected at work, and situations like the one you described are not acceptable. We strongly encourage employees to report any inappropriate behavior so it can be addressed. At DHL, creating a safe and respectful working environment is a top priority. We truly appreciate you being open about both the positives and the challenges. Your feedback helps us improve. Wishing you all the best moving forward, Your DHL Team
      2.0
      Apr 21, 2026
      Operations supervisor
      Recommend
      CEO approval
      Business outlook

      Pros

      Salary, peers and 4 ten hour shifts

      Cons

      Human Resources and Upper Management

      avatar
      DHL Response
      1mo
      Hello, Thank you for taking the time to share such detailed feedback about your experience at our Orlando site. We’re glad to read that you valued the salary, the 4x10 shift structure, and especially the relationships with your peers. At the same time, we regret the challenges you described related to senior management behavior, HR involvement, and consistency in people practices. A respectful, professional work environment where policies are applied fairly and leaders act with accountability is fundamental to our culture, and it’s clear there are areas where continued improvement is needed. To clarify, participation in company supported charitable or donation initiatives is strictly voluntary. Employees are not expected or required to contribute, and any perception of pressure is not aligned with our policies or expectations. If these initiatives were experienced differently, we would take that feedback seriously and see it as an opportunity to reflect on how our communications and practices are perceived. While we are sorry to learn that the overall culture did not meet your expectations, we appreciate you clearly outlining your concerns. Feedback like this plays an important role in ongoing reflection and improvement. Thank you for the contributions you made during your time with DHL. We wish you all the best moving forward. Best regards, Your DHL Team
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