micromanage - Junior Associate DHL Employee Review

2.0
Oct 27, 2025
Recommend
CEO approval
Business outlook

Pros

-Good colleague, senior, and supervisor. Very helpful. -Working environment was very was excellent. - Atmosphere within team was supportive and positive.

Cons

- upper management was horrible in decision making. - reducing agent flexibility every month with strict regulation in the name of 'manipulation'. - involving HR in daily processing. - incompetence HR to follow employee act especially regarding overtime and in-lieu leaves. - agent has to take care of many things, volume, quality, line efficiency, quality framework, multi line, even meal break time was decided by management. - ironically, HR and upper management seem to be working together to create a very uncomfortable environment for agents, the complete opposite of their goals of building a great place to work. - the management tends to micromanage (itrack) and look for small mistakes rather than trusting agent to perform.

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DHL Response
7mo
Dear colleague, Thanks for sharing your experience. We are glad to read that you had a supportive team and a positive working atmosphere. That’s something we really value. We are truly sorry to learn about the challenges you faced with upper management and HR. It’s concerning to read about the micromanagement and strict regulations that made your experience uncomfortable. We want to foster an environment where our agents feel trusted and empowered to perform their best work. Your feedback about decision-making and HR processes is crucial, and we take it seriously. While it’s disappointing to read that past feedback hasn’t led to meaningful changes, we appreciate your honesty. We are committed to improving and creating a better workplace for everyone, and your insights will help us in that journey. Thank you again for your input. We wish you all the best in your future endeavors! Take care, Your DHL Team

Explore other reviews about DHL

5.0
Jun 1, 2026
Recommend
CEO approval
Business outlook

Pros

good job friendly people easy money

Cons

weirdo old men bothering you but that’s about it

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DHL Response
3w
Hello, We look forward to your 5-star rating. Thanks a lot for this. We’re glad that you found the job enjoyable, with friendly coworkers and a positive day-to-day experience. At the same time, we’re concerned to read your comment about uncomfortable interactions. Everyone should feel safe and respected at work, and situations like the one you described are not acceptable. We strongly encourage employees to report any inappropriate behavior so it can be addressed. At DHL, creating a safe and respectful working environment is a top priority. We truly appreciate you being open about both the positives and the challenges. Your feedback helps us improve. Wishing you all the best moving forward, Your DHL Team
2.0
Jun 22, 2026
Recommend
CEO approval
Business outlook

Pros

Good pay Monthly events to keep morale up

Cons

Very strict on punishment Did not get paid for my last week of work while I was employed there

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