Manager Workload is Insane - Project Manager DH Pace Employee Review

2.0
Jul 16, 2015
Recommend
CEO approval
Business outlook

Pros

The pay is pretty good... Some flexibility around personal schedule... Hmmm... Upfront interest in developing managers into leaders, so long as you have the right personality (which compliments a fear-based leadership style)...

Cons

Once you have been lured in via pay... Then you feel stuck, once you have realized what you have gotten yourself into. The atmosphere from the top down is, essentially, cover your backside. If you have it ("it" means anything and everything) in writing, your golden... Maybe... If you like being micromanaged with an astronomical workload, then this is the job for you, however... If you have been a manager for any length of time (at any given place), then you know it is a recipe for disaster. Micromanagement comes from your immediate supervisor, your general manager, the regional operations manager, the regional sales manager and several other higher up than they are. There are so many aspects to the job, you will, essentially, feel like you are playing damage control and catch up... Very rarely do you feel accomplished... Delegation is key... Except realize that you will be the one getting more, and more, and more, and more tasks delegated to you... I once heard upper echelon management state to continue giving an individual additional tasks until he walks out the door weeping, then pull back a little. Oh, and hopefully you are fond of reports... The confusing computer system being utilized generates reports out the ying yang, many of which you will not have access to, but then will have to answer for from any one of your eight micro managers... As if you have to time to dive into that while you are still sinking from the projects you managed from the last two weeks because you didn't have the time, unless you work 15-18 hours per day and come in on Saturday to catch up on anything left undone. Do not plan on tackling anything (or very little) that has to do directly with getting yourself ahead in your position, within your departments, between the hours of 7am and 5pm. Once you login, the chaos begins. Answering phone calls (for service requests, parts information, technical support, quotes, pricing, you might be lucky to get one directly dealing with one of your departments), counter sales, dispatching service (although there are several other dispatchers who are so overloaded they find it difficult to keep up, as well), vendor questions (there are hundreds of vendors with so many different parts, it would take you 10 years just to get a grip on where to get what and whom to contact). Benefits??? They exist. Enough to say they provide them. This is not for everyone, but maybe for someone that is okay with never going home feeling accomplished... Be aware of what you are stepping into. I simply wanted to paint an accurate picture in hopes that you will be able to properly weigh the benefits.

Explore other reviews about DH Pace

5.0
May 20, 2026
Recommend
CEO approval
Business outlook

Pros

They give you a chance to learn and there is always plenty of work if you are looking for it. Good competitive wages.

Cons

Long work days when busy

4.0
Jun 10, 2026
Recommend
CEO approval
Business outlook

Pros

DH Pace has been a great place to work. Management tends to treat employees like adults, and if you do your job well, you're generally trusted to do it without unnecessary micromanagement. My manager has always been approachable, supportive, and willing to help whenever I've needed guidance. The work environment is professional but friendly, and I've found that many of the people here genuinely care about helping each other succeed. Compensation has been competitive, opportunities for advancement are available for those who are willing to put in the effort, and the company offers a good level of stability. Work-life balance has been reasonable, with a standard workweek, PTO, and some flexibility for remote or hybrid work arrangements depending on the position and department. The benefits package is comparable to others in the industry, and overall I have enjoyed my time here.

Cons

The biggest area for improvement is training. New employees can face a fairly steep learning curve, and some processes are learned more through experience and asking questions than through structured training programs. While managers and coworkers are usually willing to help, a more formal and comprehensive training process would make onboarding easier and help employees become productive more quickly. Communication from upper management could also be improved. There are times when decisions, expectations, or organizational changes are not communicated as clearly or consistently as they could be, which can create confusion and frustration for employees. Another challenge is that there are a small number of individuals in positions of authority outside my department whose interactions can create unnecessary tension and stress. In my experience, concerns are sometimes approached in an adversarial manner rather than through collaboration and problem-solving. When these situations occur, they can negatively impact morale and make day-to-day work more difficult than it needs to be. I believe the company would benefit from addressing these interpersonal and accountability issues more directly. If not for these concerns, I would consider DH Pace a near-perfect employer.

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